Summary: Soaring Towers is seeking a tech-savvy, organized, and communicative remote IT Technician Level 1/2 to diagnose, resolve, and support complex IT issues while ensuring client satisfaction. Highlights: 1. Opportunity to make a meaningful impact in a dynamic and innovative team. 2. Engage in diverse tasks, fostering professional development and skill expansion. 3. Collaborative environment valuing creativity and enthusiasm for new challenges. **Soaring Towers** ================== **IT Technician Level 1/2** =========================== (Fully Remote Position) Are you highly organized, tech\-savvy, and an exceptional communicator? Do you thrive in a dynamic environment, enjoy juggling diverse tasks, and want to make a meaningful impact? Soaring Towers is seeking a Remote **IT Technician Level 1** and **Level 2** to join our innovative team. This flexible, client\-facing role offers opportunities for growth, learning, and variety. We are looking to hire in **Q1 2026** want a team member who blends professionalism, creativity, and enthusiasm for new challenges. **Website:** https://soaringtowers.com/ ### **What You'll Do:** * **Advanced Troubleshooting: Diagnose and resolve complex desktop, server, network, and application issues.** * **Ticket Ownership: Take ownership of tickets from intake through resolution, ensuring timely updates and clear documentation.** * **User Support: Provide professional remote support for end users with minimal disruption to business operations.** * **Systems Administration: Manage and support Windows \& Mac environments including Microsoft 365, RMM, and security management tools.** * **Network Support: Troubleshoot LAN, WAN, Wi\-Fi, VPN, DNS, DHCP, and printer\-related issues.** * **Security Response: Respond to security alerts, phishing incidents, and endpoint threats following established procedures.** * **Root Cause Analysis: Identify recurring issues and implement permanent fixes to reduce repeat tickets.** * **Escalation Management: Collaborate with senior engineers when issues exceed scope, providing thorough diagnostics and context.** * **Process Adherence: Follow and improve internal SOPs, documentation standards, and client\-specific procedures.** * **Client Communication: Clearly explain issues, resolutions, and preventative steps in non\-technical language.** * **Mentorship: Support and guide Level 1 technicians through troubleshooting and best practices.** * **Tool Utilization: Use RMM, PSA, documentation platforms, and monitoring tools effectively and consistently.** * **Change Management: Assist with system changes, upgrades, and maintenance while minimizing risk and downtime.** * **Quality Assurance: Ensure all work meets technical standards, security requirements, and client expectations.** * **Continuous Improvement: Stay current on technologies, tools, and threats relevant to managed IT environments.** ### **What We're Looking For:** * **Minimum of 2 year of previous experience in a tech\-related role(example: IT Support, Software Developer, Systems Analyst).** * **Candidates must be fluent in English (C1 level), with excellent verbal and written communication abilities.** * Proven experience in an administrative, marketing, or client support role. * Strong organizational and time\-management skills. * Comfort with technology and a willingness to learn basic troubleshooting. * Experience writing blog posts and managing social media accounts is a plus. * Ability to manage multiple priorities and stay organized in a dynamic environment. * Reliable internet connection and a quiet workspace for virtual meetings. ### **Why You'll Love This Role:** * **Competitive Pay:** $10\.00 \- $15\.00 per hour (US dollars), with growth opportunities. * **Flexible Work Hours:** Tailored to your schedule. * **Variety in Work:** Engage in diverse tasks, from blogging to client support and marketing. * Be part of a **forward\-thinking team** that values collaboration and innovation. * Opportunities for **professional development** and skill expansion. * Full time Remote position If you're a tech\-savvy problem solver who loves staying organized, thrives on great communication, and enjoys variety in your work, **apply now** to join us! Let's build something great together.