Systems Support Technician – Field Support Experience

Description

Job Summary: We are seeking technicians or technologists to strengthen our field technical support team, providing assistance to end customers and diagnosing hardware. Key Highlights: 1. Field technical support role for end customers 2. Diagnosis and resolution of issues in computing equipment 3. Preventive and corrective maintenance of equipment A leading national technology company is currently seeking new talent to strengthen its workforce, with a focus on field technical support solutions for end customers, requiring the following qualifications: * Certified/graduated TECHNICIAN or TECHNOLOGIST (MANDATORY) in systems, equipment maintenance, electronics, or related fields. * Minimum TWO YEARS of certified experience providing on-site and remote technical support for computing equipment and peripherals. * Experience in preventive and corrective equipment maintenance. Technical support for printers across operating systems and backups; operating system migration; equipment setup and inventory; knowledge of Windows 10 and Windows 11 operating systems; network management; diagnosis and resolution of issues in laptops and desktops; access points; working at heights. * Primary responsibilities include field support and hardware diagnosis. Required knowledge includes: hardware component testing and BIOS reset; connecting devices to domain and configuring network settings (IP and DNS); accurate case documentation and incident reporting; courteous and effective user support. Conditions: Work Location: GIRARDOT and neighboring municipalities (WILLINGNESS TO TRAVEL REQUIRED) Work Modality: 100% on-site. Schedule: Monday to Friday (8 hours per day), plus availability on Saturdays (not exceeding 44 hours per week). Contract Type: PROJECT-BASED OR LABOR CONTRACT Salary: COP $1,750,905 + COP $38,000 mobile allowance + COP $249,095 transportation allowance + operational expenses and travel allowances (as applicable), plus all statutory benefits. MANDATORY REQUIREMENTS Immediate availability.-Requirements- Minimum education: University degree / Technical program 2 years of experience Skills: Problem solving, Printers, Equipment maintenance, Preventive maintenance, Operating systems, Technical support, Technology Willingness to travel: Yes Keywords: technologist, technician, tech, technician, technology, technology, technologist, support, support, support, system