**Job Description** Lead the management of the assigned business through the management of human and technological resources, guaranteeing service excellence, continuous improvement, and innovation, to ensure customer satisfaction and loyalty. **Skills** Positive attitude Effective communication Customer focus Innovative thinking Teamwork Intermediate Intermediate Beginner Beginner Beginner Intermediate**Qualifications** Professional in Systems Engineering, Electronics, Telecommunications, Computer Science, or related fields with a minimum of three (3\) years of experience leading enterprise network support teams. Basic knowledge of LAN, WAN network connectivity, IP telephony, and videoconferencing. Responsibilities: Lead the enabler engineering team while maintaining strong long-term relationships with Tigo and Bancolombia teams, recognizing and addressing their needs through exceptional service delivery. Will be responsible for compliance with agreed service level agreements, ensuring functional escalation of cases, as well as leading thorough reviews of service incidents, problems, and events to drive corrective actions, consistently promoting smooth and effective communication among all members of the service model toward the client. Desirable technical certifications: Cisco CCNA, ITIL 4 Foundation **About Us** We believe in Latin America's innovative potential and passionately live digital transformation and convergence; that’s why we want to help you maximize your business capabilities. Now is the time to break down silos, unite around a common purpose, and connect technologies to transform them into value. Axity, connections that transform.