**Company Description:** The Employment Service operated by Comfama is the platform that connects individuals with companies offering job opportunities and seeking to attract talent that contributes to their growth and consolidation. Job openings posted by Comfama Employment Service correspond to employment opportunities offered by companies in various sectors located in Medellín and Antioquia. If you are interested in reviewing vacancies to connect professionally with Comfama, we recommend visiting our website www.comfama.com, option "Work with Us". **Job Functions:** The company is looking for personnel with a minimum of 1 year of experience to perform the role of help desk analyst. **Academic Requirements:** Associate degree in systems or related field. **Specific Responsibilities:** * Assist the company's external customers. * Provide customer service through all communication channels. * Manage and escalate tickets according to established protocols. * Handle incidents promptly and efficiently. * Support help desk operations ensuring service level standards. **Knowledge Required:** * MySQL or SQL Server. * Knowledge of call protocol and ticket management. * Customer service skills. **Salary:** $2,372,260 + statutory benefits. **Working Hours:** Monday to Thursday from 7:00 a.m. to 5:00 p.m., Friday from 7:00 a.m. to 4:00 p.m. / Monday to Thursday from 8:00 a.m. to 6:00 p.m. / one rotating Saturday per month with the team from 7:00 a.m. to 12:00 p.m. **Contract Type:** Fixed-term. **Work Location:** Envigado. **Requirements:** Minimum of 1 year of experience performing the role of help desk analyst. **Offer Conditions:** **Monthly Net Salary:** 2372260