Operating Systems Coordinator

Description

Job Summary: Support a team of Super Users and ensure configuration and support of management systems during medium- and high-complexity implementation projects for new customers and logistics operations improvements. Key Highlights: 1. Build your career with multicultural growth opportunities. 2. Positively impact the environment and people. 3. Maximize your capabilities in an inclusive environment. **Company Overview** -------------------- **Connecting People, Improving Lives** Become a DHL professional and secure what matters most in your daily life through top-tier benefits—we prioritize your safety, health, and that of your family. Build your career with us and seize opportunities to grow through multicultural experiences and challenges that will test you every day. This won’t be just another job—it will be your chance to positively impact both the environment and people inside and outside DHL. As a global company, we value our employees’ diversity as a true strength—and this strength can only be fully leveraged if everyone feels they can truly be themselves every day, regardless of ethnic origin, religion, sexual orientation, gender, disability, or any other personal characteristic. That is what we mean by inclusion. **Diversity Is Our Strength.** Being DHL means maximizing your capabilities. This position is for SUPPLA S.A. **Role Description** ---------------------- Support a team of Super Users and ensure configuration and support of warehouse, transportation, production, and enterprise management systems during medium- and high-complexity implementation projects for new customers and enhancements for existing customers in warehousing, packaging, and transportation operations in Colombia. **Requirements** ------------------ Professional in administrative or logistics fields, with minimum 2 years of experience in logistics operations, operating systems (WMS/ERP) support and configuration, key user support, project implementation and/or support, Office suite proficiency, Power BI / SQL. Ability to document systemic processes, test results, technical specifications, and system version control. **Responsibilities** --------------------- 1\. Provide operational support during hypercare and ongoing implementation phases (build and execute), address resolution actions, work on problem resolution and root cause analysis; 2\. Develop SQL scripts and provide technical system configuration; 3\. Create technical documentation (translate business requirements into language understandable by technical experts) and functional documentation (translate IT solution design into language understandable for non-technical business approval); 4\. Support translation rule mapping sessions for integration in EDI/API development; 5\. Gather requirements/master data and organize them for use in the system implementation phase; 6\. Execute unit and integration system testing and ensure compliance with requirements; 7\. Provide IT feasibility analysis and effort estimations for quotations related to improvement/implementation initiatives; 8\. Collaborate with clients, vendors, key users/Super Users, suppliers, and other IT technical teams on system implementation projects; 9\. Deliver IT product training for business and IT communities, demonstration sessions, and workshops supporting requirement gathering and solution design; 10\. Participate in pre-sales activities, analyze proposal/requirement documents, and provide IT solution design. 11\. Report activities to higher-level personnel (Supervisors and Managers) or