Production and Dispatch Coordinator

Description

Job Summary: Plan, coordinate, control, and supervise production, storage, inventory, and dispatch activities, ensuring order fulfillment, inventory availability, and efficient resource utilization. Key Highlights: 1. Lead and manage personnel in production and logistics operations. 2. Optimize production, inventory, and dispatch processes. 3. Implement continuous improvement and management indicator analysis. **JOB PROFILE** **Position: Production and Dispatch Coordinator** **Department:** Operations / Production and Logistics **Immediate Supervisor:** General Management or Operations Director **Direct Reports:** Production, warehouse, order picking, and dispatch personnel, as defined by the company structure. **Job Objective:** Plan, coordinate, control, and monitor production, storage, finished goods inventory, and dispatch activities to ensure timely order fulfillment, inventory availability, efficient resource utilization, personnel productivity, and compliance with company-established quality, safety, and procedural standards. **Academic Qualifications:** Professional degree in: * Industrial Engineering. * Production Engineering. * Chemical Engineering. * Process Engineering. * Logistics Engineering. * Related fields. A Technologist degree in Industrial Production, Logistics, or related areas may be considered if accompanied by extensive and verifiable experience in plant coordination, personnel management, and operational control. **Required Experience:** Minimum **3 years of experience** in production coordination or supervision roles, preferably in manufacturing companies or industries involving fabrication and dispatch processes. **Experience in:** * Production planning and scheduling. * Supervision of operational staff. * Inventory control. * Warehouse administration. * Order picking and dispatch. * Monitoring of management indicators. * Waste, rework, and productivity control. * Coordination with Quality, Procurement, Sales, and Logistics departments. **Required Knowledge:** * Production planning and control. * Inventory handling and control. * Storage, picking, and dispatch processes. * Productivity and performance indicator management. * Production cost and consumption control. * Applicable good manufacturing practices. * Handling of chemical products and safety regulations. * Intermediate or advanced Excel proficiency. * ERP systems or inventory software usage. * Continuous improvement, root cause analysis, and problem solving. * Occupational Safety and Health. **MAIN RESPONSIBILITIES** **1\. Production Planning and Control** * Develop and execute daily, weekly, and monthly production schedules aligned with orders, commercial forecasts, and inventory levels. * Ensure timely manufacturing of required products, meeting quantities, specifications, and scheduled deadlines. * Conduct daily monitoring of production plan adherence and promptly report delays, shortages, or risks. * Coordinate availability of raw materials, packaging, labels, and packing materials required for production. * Review and control raw material and material yield per process. * Identify and reduce waste, rework, downtime, and production losses. * Coordinate with the Quality department to address non-conforming products, returns, rework, and corrective actions. **2\. Personnel Management** * Coordinate, assign, and supervise production, warehouse, and dispatch personnel activities. * Organize shifts, schedules, and staffing needs according to production and dispatch plans. * Monitor attendance, punctuality, productivity, and task execution by the team. * Identify training needs and support staff development. * Promote teamwork, order, discipline, and procedural compliance. * Evaluate performance of direct reports and identify improvement opportunities. **3\. Inventory and Storage** * Ensure proper control of finished goods inventory. * Maintain inventory levels consistent with the company’s commercial and operational requirements. * Track inventory discrepancies and coordinate necessary corrective actions. * Ensure correct product identification, location, storage, and rotation. * Coordinate physical inventories and validate identified discrepancies. * Ensure order, cleanliness, and appropriate organization of production and warehouse areas. **4\. Order Picking and Dispatch** * Coordinate order preparation and picking in accordance with approved requests. * Ensure orders are delivered complete, accurate, and within established timeframes. * Verify that products, quantities, batches, documents, and dispatch conditions match each order. * Coordinate deliveries with Sales, Logistics, carriers, and customers as required. * Monitor pending orders, incomplete deliveries, exceptions, and returns. * Analyze causes of dispatch errors and implement preventive actions. * Ensure dispatch documentation and delivery proof are promptly delivered to the relevant department. **5\. Indicators and Continuous Improvement** * Prepare and present daily, weekly, and monthly reports on production, inventory, dispatch, and productivity. * Monitor area-defined indicators and establish action plans when targets are not met. * Propose and implement improvements to increase productivity, reduce costs, and optimize processes. * Identify bottlenecks and propose alternatives to improve production and dispatch capacity. * Monitor overtime usage and justify operational needs. **6\. Quality, Safety, and Compliance** * Ensure compliance with company-defined procedures, work instructions, and standards. * Ensure adherence to Occupational Safety and Health regulations and proper use of personal protective equipment. * Guarantee compliance with order, cleanliness, and safety requirements in production and warehouse areas. * Support internal, external, customer, and regulatory audits. * Promptly report deviations, incidents, risks, and conditions that could affect product quality, safety, production, or delivery. * Collaborate closely with Technical Management and the Quality department, respecting their responsibilities and criteria for product approval and release. **Suggested Management Indicators** * Production plan adherence: **minimum 95%**. * Complete order fulfillment: **minimum 97%**. * On-time dispatches: **minimum 95%**. * Inventory accuracy: **minimum 98%**. * Picking or dispatch errors: **maximum 1%**. * Target inventory achievement: **minimum 95%**. * Waste and rework: within established target. * Productivity per line, process, or equipment. * Overtime budget compliance. * Corrective action and improvement plan implementation. **Required Competencies** * Leadership and personnel management. * Planning and organization. * Decision-making ability. * Results-oriented mindset. * Analytical and problem-solving skills. * Assertive communication. * Teamwork. * Monitoring and control. * Ability to handle pressure appropriately. * Proactivity and continuous improvement. * Responsibility and sense of urgency. Workplace: On-site employment