Operations and Administration Coordinator

Description

Job Summary: This role focuses on ensuring the proper functioning of each department, identifying risks, proposing improvements, and coordinating the team. Key Responsibilities: 1. Manages and optimizes marketing and sales strategies. 2. Supervises and standardizes key processes across various areas. 3. Analyzes data and generates reports to support decision-making. Responsibilities are organized by department. The position's focus is to ensure each department operates correctly, detect failures or risks, propose improvements, and coordinate its operations with the rest of the team. Commercial and Marketing Ensure commercial and marketing strategies are executed, measured, and continuously improved. – Consolidate and maintain up-to-date databases of customers, suppliers, and contractors. – Supervise the execution of marketing strategies and evaluate their effectiveness. – Support market research: competitors, domestic suppliers, and industry trends. – Monitor pricing policy and commercial management of active channels. – Coordinate and oversee optimization of digital campaigns on Google Ads, including implementation of tags and events via Google Tag Manager aligned with conversion goals. – Support CRM, marketing platforms, and the company website. Logistics, Inventory, and Warehousing Ensure orderly storage, movement, and control of goods, supported by reliable information. – Manage and ensure proper inventory flow. – Prepare periodic inventory reports: turnover. – Manage and support import logistics, including selection and tracking of international carriers. After-Sales Service and Warranties Ensure warranty and claims processes are managed efficiently and promptly. – Execute and monitor the warranty process: reports, alerts, and communications. – Prepare claims reports addressed to domestic and international suppliers. General Administration and Infrastructure Maintain the company’s operational environment in optimal condition and ensure business continuity. – Provide general administrative support and oversee physical infrastructure maintenance. – Ensure all employees have the necessary tools for their work. Human Resources Management Support talent development and foster an organized, motivating work environment. – Support and oversee implementation of the Occupational Safety and Health (OSH) program. Quality and Processes Ensure processes are documented, standardized, and subject to continuous improvement. – Standardize and supervise cross-functional processes: logistics, records management, after-sales service, marketing, maintenance, HR, and quality. Data, Technology, and Information Ensure the company has reliable and timely information to support decision-making. – Data modeling and report generation in Power BI (intermediate level). – Intermediate database handling: data extraction via APIs and Google Sheets. – Support operation of technological systems: CRM, ERP, and other platforms. -Requirements- Minimum education: University Degree / Professional Program 2 years of experience Knowledge: Coordination skills, Team management, Database management, Microsoft Excel, Organization