Systems Analyst - Technical Support, Help Desk, End User

Description

Job Summary: Provides on-site and remote technical support to users, managing hardware, software, and networks, and handling incidents via the help desk. Key Highlights: 1. Comprehensive technical support for users and equipment 2. Software, license, and Active Directory administration 3. Network management and help desk operations compliant with ANS Provide on-site and remote technical support to end users (computers, printers, and technological devices). Install, configure, update, and maintain corporate software and licenses. Perform formatting, preparation, and delivery of computer equipment. Manage users in Active Directory (creation, blocking, deletion, permission assignment). Configure and support data networks, including Layer 3 switches. Manage incidents and requests through the help desk, ensuring compliance with established ANS. Track and promptly close support tickets. Support preventive and corrective maintenance of technological equipment. Manage inventory of equipment and technological assets. Document technical procedures and applied solutions. Escalate critical incidents to the appropriate level.-Requirements- Minimum education: University / Technical degree 2 years of experience Languages: Spanish Knowledge: Analytical ability, Leadership, Proactivity, Teamwork, Databases, Active Directory, Printers, Microsoft Excel, Technical Support, Switches, Network Support, Autonomy Keywords: analyst, system, support, support, support, technologist, technician, tech, technician, technology, technology, technologist, help, assistance