Job Summary: Manage customer technical inquiries and incidents, provide detailed support on services, and diagnose connectivity and equipment issues. Key Responsibilities: 1. Technical inquiry management and incident resolution 2. Detailed support on services and products 3. Connectivity and equipment problem diagnosis and resolution Customer Service: Manage and resolve customer technical inquiries and incidents through various channels (telephone, chat, email, social media) Provide detailed information about the company’s services and products, and guide customers in their usage, Escalate complex issues to higher-level support or specialized departments when necessary. Incident Diagnosis and Resolution: Identify and diagnose issues related to internet connectivity (ADSL, Fiber Optic, 4G/5G), signal quality, equipment configurations (routers, modems, decoders), and operation of mobile telephony and streaming services, Perform remote testing and guide customers through basic troubleshooting steps (e.g., equipment reboot, cable verification, device configuration). Document each interaction and applied solutions thoroughly in the customer relationship management system (CRM). Specialized Technical Support: Assist with remote configuration and installation of equipment and services, Participate in network monitoring and proactive identification of potential issues affecting customer service, Collaborate with field technical teams to coordinate on-site visits and resolve issues requiring physical intervention. -Requirements- Minimum Education: University / Technical Degree 1 year of experience Languages: Spanish Knowledge: Help desk, Customer service, Support, Technical support, Telecommunications, Resolution, Diagnostics Keywords: advisor, asesor, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist