Help Desk Coordinator

Description

Job Summary: Ensure proper planning, coordination, and execution of preventive and corrective maintenance for computer equipment, and lead technological support for internal users. Key Responsibilities: 1. Coordination and management of computer equipment maintenance. 2. Leadership of the technical support team. 3. Management of external vendors. **JOB MISSION** Ensure proper planning, coordination, and execution of preventive and corrective maintenance for computer equipment associated with the company’s national-level equipment leasing or rental contracts, guaranteeing compliance with agreements established with clients. Additionally, coordinate and manage external vendors in cities where no direct staff is available, and lead technological support for internal users of Compurent. **EXPERIENCE** Minimum 2 years of experience in a help desk role coordinating technical processes and leading a team. **REQUIREMENTS** ITIL V4 Foundation certification preferred Help desk software administration Knowledge of computer hardware and software Experience deploying computer equipment Experience leading teams Vendor management **CONTRACT TYPE** Indefinite-term contract **WORK SCHEDULE** Monday to Thursday: 7:30 AM to 5:30 PM; Friday: 7:30 AM to 4:30 PM **CITY** Medellin Job Type: Full-time, Indefinite-term Application Question(s): * What is your current salary? If you are not currently employed, what was your most recent salary? Work Location: On-site employment