Level 1 Technical Support – Trilingual

Description

Job Summary: We are seeking a Trilingual Level 1 Technical Support specialist to provide user assistance and incident resolution for a campaign targeting individual customers. Key Highlights: 1. Constant user support and ticket management. 2. Resolution of Level 1 and Level 1.5 incidents. 3. Job stability, positive work environment, and professional growth. We are looking for a Trilingual Level 1 Technical Support specialist to join our team in a campaign focused on individual customers. The selected candidate will provide continuous user support via phone calls and ticket management, delivering technical assistance and incident resolution. Requirements Technical degree, technology diploma, or university student in Systems, Computer Science, Communications, or related fields. Portuguese is mandatory; Italian is desirable. Minimum 2–3 years of experience in Service Desk or technical support. Required Knowledge Remote IT support and technical assistance. Proficiency with ticketing tools such as Jira or ServiceNow. User and permission management in Active Directory. Resolution of Level 1 and Level 1.5 incidents. Office 365 (Outlook, Teams, etc.). VPN, networking, servers, hardware, and printers. Telephone and microcomputer support. Schedule 42-hour weekly contract: Monday to Thursday: Colombia: 3:30 a.m. – 1:00 p.m. Friday: Colombia: 4:00 a.m. – 1:00 p.m. (Includes 1-hour lunch break) Salary $2,710,000 Transportation/Connectivity allowance: $249,095 Variable bonus: $150,000 We offer job stability, a positive work environment, and opportunities for professional growth. Apply now and become part of our team!. -Requirements- Minimum education: University degree / Technical program 1 year of experience Languages: Italian, Portuguese Keywords: support, apoyo, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist