BPO Operations Coordinator

Description

Job Summary: BPO Operations Coordinator with an operational focus, customer orientation, and the ability to lead service teams in B2B and BPO environments, ensuring quality, compliance, and efficiency. Key Highlights: 1. Lead service teams in B2B and BPO environments. 2. Ensure quality and compliance in B2B customer service. 3. Promote continuous improvements in support and service processes. At Ofima S.A.S., a leader in technology solutions with over 35 years of experience, we are seeking a BPO Operations Coordinator with an operational focus, customer orientation, and the ability to lead service teams in B2B and BPO environments. Your mission will be to coordinate the ERP services department’s operations, ensuring quality, compliance, and efficiency in customer service, as well as the performance of your team. We invite you to apply and join our team! Responsibilities: Coordinate the ERP services department’s operations. Lead the customer service team and monitor KPIs. Guarantee quality and compliance in B2B customer service. Promote continuous improvements in support and service processes. Requirements Professional degree in Systems Engineering, Industrial Engineering, Business Administration, Public Accounting, Financial Engineering, Economics, International Business, or related fields. Completed undergraduate studies. Postgraduate studies underway or planned is desirable. Minimum 2 years of experience in leadership or coordination roles within B2B customer service departments. Experience leading teams of at least 5 people. Experience in B2B environments. Experience in BPO operations or customer service departments. ERP solutions or enterprise software experience or knowledge is desirable. Must reside in Medellín or nearby municipalities within the metropolitan area. Leadership, organizational, customer-oriented, and results-focused skills. Working Conditions Workplace: Medellín, Antioquia. Work Modality: On-site. Availability for national and international travel. Schedule: Monday to Friday, 7:45 am to 5:30 pm. Contract Type: Indefinite-term contract. Salary: To be agreed upon based on experience. Join us to strengthen Ofima S.A.S.'s service experience and ERP operations! -Requirements- Minimum Education: University / Professional Degree 2 years of experience Age: Up to 39 years Keywords: resident, supervisor, team leader, assistant manager, responsible person, coordinator, manager, captain, operations, operations