If you enjoy challenges, are passionate about technical support, creating dashboards in Power BI, and working with modern tools, this position is for you. **What will you do?** * Handle incidents and requests from internal and external users * Manage platforms such as **NextCloud, OsTicket**, service platforms for our internal and external clients, corporate email, and other internal tools. * Create and maintain **Power BI dashboards** for internal and external clients. * Coordinate and execute daily email campaigns through **Mailchimp/Mandrill**. * Develop technical manuals, guides, and instructional materials. * Deliver training sessions on tools and digital best practices. **Requirements** * Associate or professional degree in Systems or related fields. * 1 year of experience in application support or platform administration. * Knowledge of Power BI (basic to intermediate level). * Experience with mass email tools (Mailchimp or Mandrill). * Excellent communication and user service skills. **Added value (not mandatory)** * Knowledge of SQL or databases. * Experience in technical documentation. * Familiarity with ticketing systems. Job type: Full-time