Junior Application Support Analyst - Cota Siberia

Description

Job Summary: A leading Technology Solutions and Outsourcing Services company is seeking a Junior Application Support Analyst to provide first-level support and ensure the operational continuity of systems. Key Responsibilities: 1. First-level support for company applications 2. Management of basic incidents and requests 3. Ensuring operational continuity of systems A leading Technology Solutions and Outsourcing Services company requires a Junior Application Support Analyst for its team. Primary Job Objective Provide first-level support for company applications, manage basic incidents and requests, ensure operational continuity of systems, and escalate cases requiring advanced technical analysis in a timely manner. Register, classify, and manage incidents and requests in the helpdesk tool. Provide first-level user support for company applications. Perform basic system validations for initial incident diagnosis. Execute basic database queries for information verification (where applicable). Timely escalate cases requiring technical analysis to the Level 2 (MID) team. Track incidents until closure. Document basic solutions and procedures. Support simple functional testing when required. Assist users in using applications. Meet defined response time requirements (SLA). Requirements: Education: Technical or technological degree, or final-semester student in Systems Engineering or related field. Additional Knowledge: Basic proficiency in enterprise applications. Ticket registration and management. SQL. Helpdesk tools (Jira, ServiceNow, etc.). Basic/intermediate Excel. Basic operating system knowledge. Fundamental concepts of enterprise applications. Experience: 1 year in software maintenance Salary: 1750905 + Statutory benefits Contract Type: Fixed-term contract for specific work or service Work Schedule: Monday to Tuesday, 7:00 AM to 5:30 PM Monday to Tuesday, 7:00 AM to 5:00 PM · IMPORTANT: Must reside in Funza, Mosquera, Madrid, Facatativá, Suba – Bogotá, or adjacent areas, Calle 80, Suba, Engativá · Medellín Highway Km. 1.5, Siberia–Cota route, San Bernardo Industrial Park, Warehouse 5. -Requirements- Minimum Education: University / Technical Degree 1 year of experience Keywords: analyst, support, apoyo, soporte, jr, junior