Managed Services Supervisor - Hybrid

Description

Job Summary: We are seeking a Managed Services Supervisor to ensure SLA compliance and customer profitability, delivering high-level service. Key Highlights: 1. Key role in customer satisfaction and loyalty 2. Team leadership and assertive communication 3. Direct impact on customer profitability At Zemsania, we are looking for a Managed Services Supervisor with over 4 years of experience managing external customers (rental/sale of computing and printing equipment) Your Mission: Ensure SLA compliance, secure customer profitability, and deliver high-level service to drive satisfaction and loyalty. What We Are Looking For: - ITIL certification (Mandatory) - Over 4 years of experience managing external customers (rental/sale of computing and printing equipment) - Printing services and digital solutions (infrastructure, software, printing) - Intermediate Excel skills (analysis, reporting, KPIs) - Experience leading teams - Key competencies: leadership, assertive communication, teamwork, accountability, and customer orientation Conditions: - Indefinite-term contract - Hybrid work mode in Bogotá - Salary to be agreed upon - Bonus. -Requirements- Minimum education: University / Professional Degree 4 years of experience Keywords: resident, supervisor, assistant manager, responsible person, coordinator, manager, team leader