Customer Service Supervisor

Description

Job Summary: Comprehensive customer service management, agent supervision, project and human talent coordination, and operational efficiency optimization. Key Highlights: 1. Comprehensive customer relationship management and service delivery. 2. Team supervision and efficient resource allocation. 3. Project coordination and continuous process improvement. • Manage resolution of customer requests and ensure proper service delivery. • Supervise agent work and distribute requests efficiently. • Conduct follow-up meetings and record respective minutes. • Provide administrative support for process documentation and service management. • Ensure availability of resources for project execution. • Implement optimal response times to improve service efficiency. • Manage human talent assigned to each service project. • Coordinate personnel for testing as requested by the QA Lead or Director of Software Engineering. • Administer the ticket assignment platform for agents. • Prepare service area reports, deliver management minutes, training materials, • schedules, and meeting evidence. • Support the Projects department. • Prepare customer service follow-up and performance reports. -Requirements- Minimum education: University / Professional degree 2 years of experience Knowledge: Coordination ability, communication skills, teamwork, project management, results orientation, customer service, team management, leadership coaching Willingness to travel: Yes Keywords: resident, supervisor, assistant manager, coordinator, manager, facilitator, captain, service, customer, client