Job Summary: Responsible for executing and analyzing business processes, identifying opportunities for continuous improvement, efficiency, and service. Key Highlights: 1. Identify opportunities for operational improvement. 2. Increase effectiveness in the execution of operational processes. 3. Improve service standards (SLAs). **Company Description:** We are over 88,000 people who work every day toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and consist of five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each of these brands defines who we are, and together—as One Team—we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch initiatives and innovate, take risks, and generate opportunities that keep us at the forefront—driving us to reinvent ourselves and deliver the best shopping experience at every touchpoint with us. **Job Mission:** Responsible for executing and analyzing business processes; identifying opportunities for continuous improvement, efficiency, and service **Job Functions:** **Operational data analysis aimed at:** Identifying opportunities for operational improvement. Increasing effectiveness in the execution of operational processes. Improving service standards (SLAs). Responding to requests from CIAs and internal departments regarding executed processes. **Requirements:** Professional degree in Business Administration, Industrial Engineering, Finance, or related fields. Advanced proficiency in Excel and Access. Knowledge of agile processes and methodologies. Excellent analytical ability and communication skills. **Offer Conditions: