**Job Summary** Execute corporate account implementations, ensuring alignment between client delivery to the account manager, stabilization of the operational model, adherence to agreed-upon terms, and client satisfaction. **Key Responsibilities** * Conduct information gathering necessary for analysis, diagnosis, and development of operational models by interacting with the client via interviews, questionnaires, documentation review, etc. * Develop the Service Operations Manual (SOM) based on information provided by the client and socialize it across all involved departments. * Validate the operational model (e.g., requesters, approvers, traveler profiles, emergency support services, associated suppliers, etc.) with the client and verify that all relevant information is accurately registered in corresponding platforms (IDATA, INTEGRA, OBT, etc.). * Define, together with the client, the invoice submission process and management reporting delivery schedule, and communicate this to all related departments. * Verify that client tools are properly configured according to the operational model and conduct corresponding tests jointly with the Technology and Operations departments, ensuring ongoing monitoring, client support, and final resolution of any inconsistencies identified. * Define and develop, together with the client, a communication campaign to inform travelers and requesters. * Formalize and validate, with all departments involved in the implementation process, the defined operational model, handling procedures, and the client’s travel policies; monitor adherence to ensure fulfillment of client requirements and service-level agreements (SLAs). * Monitor, verify, and control all activities outlined in the Implementation Project Plan, ensuring timely delivery and resolution of each activity. * Track the adoption process of the operational model and, based on results, manage any additional activities and/or inconsistencies that arise, thereby ensuring service delivery. * Record full implementation traceability with the client through meeting minutes generated during each site visit. * Maintain up-to-date primary and secondary client contact information for corporate clients throughout the implementation process within BCD Travel’s designated systems (e.g., profiles, iData, databases, etc.). * Coordinate and formalize the handover of the implemented client to the Corporate Client Management Department, ensuring continuity of processes defined during the implementation phase. **Requirements to Apply** * Degree in administrative or business-related fields. * Experience in implementation processes.