POSITION SUMMARY As an Information Technology Technician, you will provide essential user support to ensure the proper functioning of LaSalle College’s computer systems, software, and equipment. This role focuses on technical support, Active Directory account management, and processing inquiries via the ticketing system. This position is on-site and requires availability for flexible working hours. **Reports to:** IT Services Manager \* KEY RESPONSIBILITIES * Respond to support requests via phone or email; * Process requests from the centralized Octopus ticketing system; * Provide technical support for applications and software used by the organization; * Configure, install, and maintain computers, printers, and other IT equipment; * Ensure maintenance and repair of computing equipment; * Guarantee proper functioning of office automation software—including Office 365—and support users in adopting collaboration tools; * Administer and manage user accounts in Active Directory. QUALIFICATIONS * Hold a university diploma (or university study certification) in Computer Science; * 2–3 years of experience in technical support; * Experience with a ticketing system (Octopus or similar). REQUIRED SKILLS * Proficiency in Windows 10 and MAC operating systems; * Experience administering and using Office 365; * Knowledge of networking and telephony technologies; * Excellent technical diagnostic and problem-solving skills; * Ability to work under pressure and effectively manage priorities; * Strong customer service and interpersonal communication skills; * Ability to rigorously document technical interventions; * Autonomy, diligence, and team spirit; * Attention to detail and sense of confidentiality in handling user data. * The responsible manager may vary depending on geographic location and the specific hierarchical structure of each campus. TI\_02\_005