Payment Gateways Technical Support - Bilingual, SQL, APIs

Description

Summary: Seeking a Technical Support Engineer to troubleshoot financial systems and transaction issues, utilizing SQL, APIs, and strong English communication in an on-site, rotational role. Highlights: 1. Support financial systems and transaction-related issues 2. Utilize SQL, APIs, and payment gateways 3. Collaborate with internal teams to resolve and prevent issues Technical Support Engineer (On-site)Role OverviewWe are seeking a Technical Support Engineer with experience supporting financial systems and transaction-related issues. This role requires strong skills in SQL, APIs, and payment gateways, along with solid English communication. Responsibilities - Troubleshoot issues related to transactions, payment methods, and APIs - Analyze data using SQL and review system logs - Support production incidents and ensure timely resolution - Collaborate with internal teams to resolve and prevent issues - Work in a 24/7 on-site rotationRequirements - 3+ years in Technical/Production Support - Experience with SQL, APIs, and payment systems - English level: B2+ or higher - Availability for on-site work and shift rotationsNice to Have - Experience with tools like ServiceNow or Jira - Fintech or high-availability systems background. -Requerimientos - Educación mínima: Universidad / Carrera Profesional3 años de experienciaIdiomas: Inglés Conocimientos: Api, Api rest, Jira, Medios de pago, Soporte técnico, Sql, Gestión de transacciones, Procesamiento de pagos, ServicenowPalabras clave: cobranza, cobro, payment, collection, apoyo, support, soporte, db, bd, sql, db2, firebird, informix, interbase, oracle, postgresql, sqlserverTechnical Support Engineer (On-site)Role OverviewWe are seeking a Technical Support Engineer with experience supporting financial systems and transaction-related issues. This role requires strong skills in SQL, APIs, and payment gateways, along with solid English communication.Responsibilities - Troubleshoot issues related to transactions, payment methods, and APIs - Analyze data using SQL and review system logs - Support production incidents and ensure timely resolution - Collaborate with internal teams to resolve and prevent issues - Work in a 24/7 on-site rotationRequirements - 3+ years in Technical/Production Support - Experience with SQL, APIs, and payment systems - English level: B2+ or higher - Availability for on-site work and shift rotationsNice to Have - Experience with tools like ServiceNow or Jira - Fintech or high-availability systems background. -Requerimientos - Educación mínima: Universidad / Carrera Profesional3 años de experienciaIdiomas: Inglés Conocimientos: Api, Api rest, Jira, Medios de pago, Soporte técnico, Sql, Gestión de transacciones, Procesamiento de pagos, ServicenowPalabras clave: cobranza, cobro, payment, collection, apoyo, support, soporte, db, bd, sql, db2, firebird, informix, interbase, oracle, postgresql, sqlserver **Salary:** 4150000 COP/MONTH.