OCR Shift Supervisor

Description

Leading the Charge in Live Casino Operations as a Control Room Shift Supervisor with Unmatched Precision ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.**What makes ARRISE different?*** We’re more than a company—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, Colombia, India, Malta, Romania, Serbia, UAE and beyond. * We partner with industry leaders like Pragmatic Play, delivering world\-class gaming experiences to players everywhere. * We don’t just build products—we build opportunities, invest in our people, and foster growth at every level. **Main Responsibilities:*** Maintaining the relationship with internal and external clients (staff, operators, player) * Respecting and maintaining the game standards imposed by the company * Active contribution to the company’s development * Collaboration and cooperation Operational activities * Offers support to the players when is the case or if they ask for guidance * Assures that the staff interacts with the players and offers them an attractive and entertaining game environment * Coordinates the staff under his/her supervision: Ensures an optimal number of employees on shift * Monitors the assignment at the tables, rotations and breaks * Periodically staff assesments * Ensures that all the company’s procedures and standards are respected by the employees * Offers a professional work environment and treats all employees with respect, offering transparency in the communication with the employees; offers periodical feedback, both negative and positive, in a polite and constructive manner **Candidate Requirements:*** Industry Experience: At least 1 year of experience in the Casino LIVE/Online industry. * Knowledge Proficiency: Understanding of games and procedures. * Communication Skills: Advanced written and verbal communication skills in English. * Technical Skills: Proficiency in PC operations and Microsoft Office. * Management Experience: Experience in a supervisory or management role is advantageous. **Nice To Have** * Technical Background: Familiarity with live casino technology or control room systems. * Higher Education: A higher degree or advanced education related to management, operations, or a relevant field. **What we offer in exchange:*** Grow with ARRISE \| Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips. * Competitive salary. * International work environment. * Opportunities for advancement to higher positions in online casino. As soon as our operation goes live: * Home \& Emergency Medical Assistance Plan * Free daily lunch * Gym