**Additional Information** **Job Number**25177786 **Job Category**Rooms \& Guest Services Operations **Location**W Bogota, Avenida Carrera 9 \#115 \- 30, Bogota, Capital District, Colombia **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all guest check-ins, verify identity, payment method, room assignment, distribution and activation of room keys. Set up guest accounts upon arrival based on their requirements. Enter information into the Marriott Rewards program. Ensure rates match market prices and document exceptions. Obtain payment before issuing room keys, verify and adjust billing. Compile and verify daily reports/journals/occupancy lists. Complete cash and closing reports. Provide information and guidance to guests and inform them about the hotel. Respond to guest requests by contacting appropriate personnel when necessary. Follow up to ensure requests have been addressed. Process all types of payments, vouchers, refunds and charges. Balance and deposit revenues. Conduct cash counts at the beginning and end of shifts. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security in case of reported theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and resource for Guarantee of Fair Treatment and Open Door Policy procedures. Develop and maintain positive professional relationships; work together and support each other to achieve common goals; listen and respond appropriately to employee concerns. Follow and apply all company policies and procedures; report accidents, injuries and unsafe working conditions to supervisors; complete safety training and certifications; maintain a neat and professional appearance at all times in the workplace; respect confidentiality of hotel-related information; protect all company assets. Welcome and greet guests, anticipate and respond to guest needs, assist persons with disabilities and warmly thank guests. Speak clearly and professionally; prepare and accurately and thoroughly proofread written documents; answer telephone calls using appropriate language. Ensure compliance with quality standards. Enter and retrieve information using computers and/or point-of-sale systems. Be accustomed to standing, sitting and moving for extended periods of time. Move, lift, carry, pull and place loads weighing up to 4.5 kilograms independently. Perform all other duties requested by supervisors that are reasonably related to the position. RECOMMENDED QUALIFICATIONS Education Level:High school diploma or equivalent secondary education. Related Work Experience:At least 1 year of related work experience. Supervisory Experience:At least 1 year of supervisory experience. License or Certification:None *At Marriott International, we are committed to promoting equal employment opportunity, treating every individual with dignity and providing equal opportunities for all. We have established an environment where the unique characteristics of our employees are valued and celebrated. Our greatest strength lies in the diverse mix of cultures, skills and experiences of our workforce. We are committed to preventing discrimination based on protected criteria, including disability, veteran status and any other aspect covered by applicable law.* At W Hotels, our mission is to spark curiosity and broaden horizons. Our properties offer authentic life experiences. We aim to open doors and minds, and new faces and new experiences inspire us greatly. We are dedicated to listening and responding to all needs, enabling us to redefine luxury standards worldwide. The Whatever/Whenever service philosophy represents our culture and service ethos, bringing our guests' passions to life. If you are original, creative and forward-thinking, welcome to W Hotels. By joining the W Hotels team, you also become part of the Marriott International portfolio of properties. **Choose** a company that empowers you to bring your best self, **give** purpose to your career, **be part of** an incredible international team and **become** the best version of yourself.