Requisition ID: 236018 Join a purpose driven winning team, committed to results, in an inclusive and high\-performing culture. **Purpose** Provide basic and intermediate technical support for incidents and technology requests related to business units and GBS Colombia departments in a reactive, preventive, proactive, and predictive manner. Contribute to achieving the objectives of both the IT department and the Vice Presidency of Operations and GBS Colombia by executing the activities assigned to the role and responsibilities. Provide all users with the highest level of reliability and availability of technological resources related to computing devices, telephony equipment, hardware peripherals, audio/video equipment, network infrastructure, servers, as well as applications and software. **Responsibilities** * Provide basic and essential technical support to resolve hardware and software failure issues occurring on computers located across various operations, service units, and support areas. * Plan, prepare, install, replace, move, and deliver requested and necessary technological equipment required for the operations and departments of the company. * Provide technical support for incidents involving technological equipment such as printers, peripherals, phones, conference rooms, mobile devices, and other technology devices. * Provide technical support for software incidents including business applications, web applications, client/server applications, application installations, office productivity tools, troubleshooting, and other required software-related tasks. * Address all requested technological requirements by coordinating with the respective platform or technology application owner teams. * Be responsible for executing moves, transfers, and/or migrations of computers, phones, technological devices, connectivity accessories, and peripherals. * Perform computer imaging, configurations, operating system installations, application customizations, and mass deployments. * Respond to available communication channels such as email, phone, incident and request management software, mobile phones, chats, in-person support, and any other enabled channels to provide appropriate technical support. * Diagnose and repair technological equipment within the scope of technical knowledge required to resolve hardware issues. * Proactively control and manage, with a high sense of ownership and responsibility, the company's technological assets. **Experience / Education / Other Requirements*** Experience in technical support. * Preferably a student in a professional program related to Information Technology. * Basic knowledge of information systems, software, and applications. * Basic knowledge of computer hardware and operating systems. * Basic knowledge of networks and server-provided services. * Basic knowledge of telephony. * Excellent motivation, with the ability to prioritize / delegate and continuously handle a variety of tasks and situations. * Strong time management skills, multitasking abilities, and adaptability to changing priorities. * Excellent verbal and written communication skills. * Strong interpersonal skills and a collaborative management style. Location(s): Colombia : Bogota : Bogota Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.