Dispatch Coordinator

Description

Position Summary: We are seeking an agile, organized, and highly communicative Customer Service Coordinator for an electrical services company. Key Responsibilities: 1. Customer Service: handle calls and conduct follow-ups. 2. Scheduling & Dispatch: coordinate appointments and ensure timely dispatches. 3. Administrative Support: update proposals and collaborate with teams. Dispatch Coordinator (On-site, Colombia) · Salary: $3,500,000 COP Schedule: Monday to Friday, 8:00 a.m. – 5:00 p.m. (EST) Work Mode: On-Site Location: Medellín, Bogotá, Cali, Barranquilla Join a U.S.-based residential and commercial electrical services company with over 40 years of experience. We are looking for an agile, organized, and highly communicative Customer Service Coordinator. What will you do in this role? · Customer Service Handle 5–10 incoming calls at the start (20–30/day later). Make outbound calls for lead follow-up, estimates, and pending jobs. Provide clear, friendly, and empathetic communication—even with frustrated customers. Accurately record information in the system. · Scheduling & Dispatch Create and update schedules for 35 technicians (team size will grow). Coordinate appointments, confirm availability, and ensure timely dispatches. Support internal team with additional calls (overflow). · Pipeline Management Keep the pipeline updated in Housecall Pro (training provided). Review and validate data to prevent delays. · Administrative Support Update proposals, estimates, notes, and service documentation. Collaborate with the U.S. team and the operational team in Colombia. Maintain high standards of quality, accuracy, and communication. · Mandatory Requirements Professional English (spoken and written, C1 level). 23+ years of customer service experience (No Jumper). Excellent telephone handling skills. Outstanding memory, attention to detail, and flawless follow-up. Comfort working with technology and CRM systems. Experience in coordination, dispatching, or high-volume call handling. (Logistics background with CSR preferred) Experience in technical industries: electrical, HVAC, plumbing, construction. (Preferred but not mandatory) Familiarity with Housecall Pro (a plus, but lack thereof is not disqualifying).-Requirements- Minimum Education: Secondary School 3 years of experience Languages: English Age: 18 years or older Knowledge: Logistics, Customer Service