Warranty Support Agent

Description

Job Summary: We are seeking a Warranty Support Agent to provide efficient and effective assistance to users, managing warranty-related requests and ensuring a positive user experience. Key Highlights: 1. Role focused on digital customer service and after-sales support 2. Warranty request management with a user experience focus 3. Opportunity for growth in a competitive Latin American startup At Dropi Holding, we are looking for a passionate Warranty Support Agent committed to customer service and after-sales support. What will be your mission? Provide efficient, friendly, and effective support to users (suppliers, entrepreneurs, and dropshippers) via the Intercom platform, managing all requests related to the warranty module while ensuring a positive experience aligned with Dropi’s service standards. Required Skills and Qualifications: Technical or technological degree, or university student in administrative, customer service, logistics, industrial engineering, communications, or related fields. Experience: Minimum 1 year of experience in digital customer service (chat, email, or CRM). Prior experience in e-commerce, marketplace, or logistics companies is desirable. Communication: Excellent verbal and written communication skills, with strong persuasive abilities. Office Tools: Intermediate proficiency in Microsoft Office (Word, Excel, Outlook). What do we offer? Salary: Current Legal Minimum Wage + Benefits. Contract: Indefinite-term. Opportunity for growth in a competitive Latin American startup. Do you think you have what it takes? Apply now and join this passionate e-commerce team! -Requirements- Minimum education: University / Technical degree 1 year of experience Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante, support, apoyo, support, soporte