Systems Support Technician – Field Support Experience

Description

Job Summary: We are seeking talent with experience in field technical support and hardware diagnostics to strengthen our end-user customer support solutions team. Key Highlights: 1. Strengthen your field technical support and hardware diagnostics experience. 2. Collaborate with a team focused on end-user customer support solutions. 3. Develop skills in preventive and corrective equipment maintenance. A leading national technology company is currently seeking new talent to strengthen its workforce, specifically for field-based technical support solutions for end users, with the following requirements: * Certified/graduated TECHNICIAN or TECHNOLOGIST (MANDATORY) in systems, equipment maintenance, electronics, or related fields. * Minimum of TWO YEARS of certified experience providing on-site and remote technical support for computers and their peripherals. * Experience in preventive and corrective equipment maintenance. Technical support for printers across operating systems and backups; operating system migration; equipment setup and inventory; knowledge of Windows 10 and Windows 11 operating systems; network management; diagnosis and resolution of issues in laptops and desktops; access points; working at heights. * Primary responsibilities include field support and hardware diagnostics. Required knowledge includes: hardware component testing and BIOS reset; connecting devices to the domain and configuring network settings (IP and DNS); accurate case documentation and incident reporting; courteous and effective user interaction. Conditions: Work Location: GIRARDOT and neighboring municipalities (WILLINGNESS TO TRAVEL) Work Modality: 100% in-person. Schedule: Monday to Friday (8 hours per day), plus availability on Saturdays (not exceeding 44 weekly hours). Contract Type: PROJECT-BASED OR SERVICE CONTRACT Salary: COP $1,750,905 + COP $38,000 phone allowance + COP $249,095 transportation allowance + operational expenses and per diems (as applicable), plus all statutory benefits. MANDATORY REQUIREMENTS Immediate availability.-Requirements- Minimum Education: University degree / Technical program 2 years of experience Skills: Problem solving, Printers, Equipment maintenance, Preventive maintenance, Operating systems, Technical support, Technology Willingness to travel: Yes Keywords: technologist, technician, tech, technician, technology, technology, technologist, support, support, system