Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you! We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do. Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas. This is your opportunity, come and be part of Sangre Tigo! **Apply right now!** Client Cybersecurity Analyst **Role Objective:** Responsible for managing the security infrastructure and platform for LAN, WAN, telephony, and other deployed infrastructures, ensuring proper operation, availability, and performance improvement and agility of business solutions and applications according to customer contractual requirements. Provide technical support to the operational platform, managing and resolving medium and high complexity incidents and requests within the agreed service level agreements. **Education:** Professional in Systems Engineering, Telecommunications, Computer Science, Electronics, Control or related fields. Certifications: CCNA R\&S, CCNA Security. English level: Intermediate. **Experience:** Minimum of 2 years of experience in the telecommunications sector with technology integration companies in security operations for Router, Switch, Firewall, ISE/ACS. Customer service oriented, proactive in delivering improvement proposals according to best practices, willing to work under pressure, focused on delivering results. Experience in operation of 802\.1X, NAC, AAA, Firewall, IPS/IDS. **Functions:** * Structure and establish the required operational policies and procedures to maintain the availability, reliability, and continuity of the platform and associated services under their responsibility. * Design and implement technological alternatives that enable optimization and simplification of operations through automation of operational and service management processes. * Actively participate in the governance of security for different implemented solutions, ensuring compliance with standards, performing tests, and ensuring proper mitigation of detected vulnerabilities. * Design network architecture maps to be implemented, operated, and supported, maintaining updated documentation available for required departments and the client. * Define installation, configuration, operation, and monitoring parameters for the platform and its services. * Manage, implement, and operate all components that are part of the implemented platform. * Provide attention and partial or final resolution to medium and high complexity incidents and requests escalated by service groups or areas. * Define checklists and fault isolation procedures to resolve incidents by first-level support and on-site support teams. * Provide training and/or knowledge transfer to various support groups and operational areas regarding the implemented solution. * Support the technical design of the service architecture to be operated. * Participate in implementation with Specialists and manufacturers. * Support the installation and configuration of the solution's infrastructure (Software and Hardware) at central and site levels. * Participate in technological projects of the company or the client. * Perform other duties assigned by Contract Supervision and related to the position. At Tigo we want to have the best, for this reason we look for qualified professionals who work to continue achieving our purpose of continuing to connect more and more Colombians. In our Company, our people are the soul of our company, who give their best and work with the premise that our clients are the center of everything we do. In addition, we are characterized because we are agile and disciplined, we work together for a purpose, we are drivers of change, we make a difference with the way we work and no matter what happens, our actions are guided by our integrity. At Tigo we make things happen the right way, always innovating in each of our actions and challenging the status quo. We are consistent and deliver results! If you want to be part of this great team, share your profile with us and find out about the available offers! *Millicom \| Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.*