Supervisor

Description

Job Summary: Supervises and manages cleaning and maintenance teams, coordinates operations, processes requests, and ensures compliance with standards and procedures. Key Responsibilities: 1. Leadership in the daily supervision of cleaning and maintenance teams. 2. Coordination of activities and resource management for the service. 3. Training and development of personnel under supervision. Daily scheduling of tasks for each service under supervision, according to requirements and needs. Assigns and schedules received work orders based on their priority. Daily supervision of personnel under supervision, verifying that cleaning and maintenance tasks are performed in accordance with issued instructions. Daily inspection of service areas to identify immediate attention needs and coordination with assigned personnel for execution. 5. Collects service orders and requirements received and processes their execution. Prepares reports on various activities performed to provide evidence via the online Gestiona application. Monitors attendance of personnel under supervision. Ensures personnel under supervision comply with established schedules, service standards, personal appearance, and assigned tasks. Conducts semiannual performance evaluations of personnel under supervision. Records and compares assigned activities weekly against achieved results. Based on client needs or requests, schedules special cleaning brigades and coordinates required personnel for execution; similarly, requests necessary supplies and tools for such activities. Organizes and manages training sessions for subordinates. Submits requests—through appropriate channels—for supplies, tools, machinery, uniforms, and PPE (Personal Protective Equipment) for each job position. Controls inventory levels of supplies, tools, machinery, and uniforms, and personally delivers these items in required quantities to assigned operators. Distributes Personal Protective Equipment (PPE), ensuring personal delivery and signed acknowledgment receipts from operators. Ensures correct use of PPE and company-provided uniforms. Conducts inventory and verification of company-owned tools and machinery assigned to each service location, confirming proper usage and handling. Manages payroll-related incidents—including medical leaves, permissions, overtime, and emergencies—and submits them to the Human Resources Department. Tracks medical leaves, licenses, permissions, and other incidents, maintaining updated records of final dates and/or extensions. Requests and arranges transportation for material and tool transfers according to identified needs. Trains new personnel on assigned tasks, workstation allocation, use of supplies and tools, and facilitates their integration and adaptation to the workplace. Coordinates staff shift replacements in cases of absences due to permissions, medical leaves, or emergencies, ensuring uninterrupted service delivery. Installs new services and terminates existing ones. Understands and processes personnel concerns and requests under supervision, directing them to respective internal company departments. Resolves inter-team difficulties professionally and with leadership, ensuring a positive working environment among subordinates. Ensures comprehensive safety—including physical, industrial, and environmental—for all personnel. Adheres to the working hours defined in the employment contract and maintains punctuality at all times. Maintains positive interpersonal relationships grounded in respect, tolerance, collaboration, and responsibility. Completes management system forms legibly, clearly, and professionally as required by the company. Actively participates in mandatory training and development sessions organized by the company or client. Travels outside the city for administrative and operational duties only when required, properly documenting associated travel expenses. Consolidates and reports billing-related updates for additional services to the Commercial Department via the monthly report. Continuously updates the personnel database to enable emergency contact with operators’ family members. Other duties assigned by the immediate supervisor according to departmental needs.—Requirements— Minimum Education: University Degree / Technological Program 1 year of experience Knowledge: Team Management Keywords: resident, supervisor, team leader, assistant manager, responsible person, coordinator, manager, captain