As a Customer Support Representative you will be the first to help when a restaurant owner has a question or is facing a problem. Strong communication skills are a must to provide great solutions and an overall white\-glove experience for our valued customers.We are specifically looking for a team member who is fluent in both Spanish and English and can provide precise and detailed support in both languages.This is a fast\-paced, KPI\-focused role so attention to detail is key – your days will be spent managing a high volume of inbound/outbound calls, emails, and chats from our customers and their guests. This gives you a unique opportunity to perfect your time management and client\-facing skills.Your success will be measured by your ability to consistently provide amazing support that makes restaurant owners say "wow" every time they contact us. **This is a full\-time role with an evening shift, requiring availability between 11am and 8pm PST, and includes working weekends.** * Respond quickly and accurately to a high volume of inbound phone calls, and some chats and emails from our customers and their guests. * Maintain a customer satisfaction level over 90% * Use Salesforce to log all activities and interactions with our customers * Communicate and collaborate with your team on Slack to provide the best possible solutions for our customers * Customer\-facing support experience, preferably at a software company. * Fluent Spanish and English speaker with excellent spoken and written communication skills in both languages. * A designated work from home area, with high\-speed internet connection and free from interruptions and background noise. * Experiencing working in a fast\-paced environment. * Experience with a telephony system such as Talkdesk or RingDNA * Past experience with restaurants is a huge plus! Job Types: Full\-time, Permanent Language: * English (Required)