GBS Intermediate Collections Associate

Description

Job Summary: This position is responsible for collections duties, managing customer accounts receivable portfolios and resolving payment issues to improve cash flow. Key Highlights: 1. Improves cash flow and minimizes delinquency within the organization. 2. Maintains frequent contact with customers and internal departments. 3. Develops analytical and decision-making skills. **Before applying, please select your preferred language from the options available in the top-right corner of this page.** Explore your next opportunity with a Fortune Global 500 organization. Discover innovative possibilities, experience our rewarding culture, and work alongside talented teams that help you grow every day. We know what it takes to take UPS into the future — people with a unique combination of competence and passion. If you have the qualities and motivation to lead yourself or teams, roles are ready to cultivate your skills and take you to the next level. **Job Description:** **Job Summary** ---------------------- This position performs collections responsibilities in accordance with established procedures for various types of customers. It impacts the organization by improving cash flow, minimizing delinquency, reducing Days Sales Outstanding (DSO), and limiting exposure to bad debt. This role manages customer import billing inquiries and responses. It maintains frequent contact with customers, external agencies, and internal departments regarding matters affecting payments. Knowledge of multiple products, services, or business units is required. This position involves managing customer accounts receivable portfolios, ensuring timely collection, resolving payment issues, and maintaining strong customer relationships. Analytical skills, attention to detail, and the ability to make decisions within established guidelines and approval matrices are required. The employee will also be responsible for monitoring account performance, preparing collections reports, and supporting recommendations related to write-off of uncollectible accounts. **Responsibilities:** ---------------------- * Delivers excellent customer service. * Responds to customer inquiries within required service level agreements (SLAs). * Identifies, prioritizes, and resolves complex issues delaying payments. * Develops, creates, and analyzes collections and accounts receivable reports. * Updates customer and other stakeholder information using various software programs. * Monitors and maintains assigned customer accounts. * Provides recommendations for account balance write-offs. * Works to improve current processes. * Has decision-making authority: The manager is authorized to make decisions regarding portfolio management in accordance with established guidelines and the approval matrix. **Required Experience:** -------------------------- * No experience required. **Academic Background:** --------------------- * Technical, Technological, University Graduate, or Specialization degree. **Other Requirements:** --------------------- * Excel (basic/intermediate level): Use of pivot tables. * Solid or superior performance in the most recent performance evaluation (Upser). **Languages:** ------------ * English B2 (fluent – required). **Qualifications:** ------------------- * Proficiency in Microsoft Office products. * Prior collections experience. * Strong organizational and prioritization skills. * Basic negotiation skills. * Experience handling objections and closing commitments — preferred. * Acceptable experience includes accounts receivable (AR), accounts payable (AP), procurement, and customer service. **Employment Type:** Permanent UPS is committed to providing a workplace free from discrimination, harassment, and retaliation.