Analista Soporte

Description

Summary: This Support Analyst role involves transforming and supporting IT solutions, offering exposure to modern support methodologies and infrastructure deployment while fostering continuous learning. Highlights: 1. Boost career by ensuring business continuity and technological success 2. Learn from global teams and gain experience in modern IT infrastructure 3. Strengthen experience in collaborative environments guided by experts Job Function: Services The role: Support Analyst Would you like to boost your career by ensuring business continuity and technological success? Are you motivated to learn from global teams while gaining experience in managing, configuring, and implementing modern technological infrastructure? Being part of this team means being the first line of action in the transformation and support of our IT solutions (hardware, software, and networks), supporting critical processes to optimize the operations of our global collaborators and clients. You will have exposure to modern support methodologies, infrastructure deployment, and network upgrades, while strengthening your experience in collaborative environments, guided by experts and driven by continuous learning How a day to day would look like in this role:* Install, configure, and manage corporate hardware, enterprise software, and basic network infrastructure. * Provide timely technical support and resolve routine or standard issues following existing procedures. * Participate in maintenance, upgrade tasks, and the enforcement of security policies across the organization's systems and networks. * Implement short\- and long\-term IT solutions that efficiently respond to day\-to\-day technological needs. * Receive guidance, instruction, and direction from senior engineers to assist with network deployments and complex configurations, ensuring industry best practices. What we need to see from you: Technical Degree, Associate Degree, or Bachelor's Degree in Systems Engineering, Electronics, Telecommunications, Systems Technology, or related fields, with an interest in technological infrastructure, networking, IT support, and enterprise hardware/software management. Initial experience or knowledge in equipment configuration, user support, and IT infrastructure maintenance is valued. Required Skills:* Basic knowledge or initial experience in the installation, configuration, and maintenance of corporate computer hardware and peripherals. * Familiarity with the administration and deployment of enterprise operating systems (Windows/Linux/macOS) and corporate software. * Basic knowledge of network infrastructure (structured cabling, IP addressing, switches, routers, or basic networking environments). * Interest or initial experience in applying IT security policies, system updates, and access management. * Basic knowledge of Help Desk / Service Desk tools or ticketing methodologies based on standard procedures is desirable. Benefits* A unique culture with lived corporate values that foster a grateful and supportive work environment. * Personalized development opportunities aligned with your goals in the role. * Health insurance * Life insurance * 100% paid sick leave * Vacation requests starting from 1 day * Employee fund * Time off for birthdays, graduations, and weddings * English classes and conversation sessions * Learning opportunities through our SoftwareOne University program * Career growth opportunities * Recognition strategies * Team\-building activities Why SoftwareOne?:*SoftwareOne and Crayon have come together to form a global, AI\-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000\+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world\-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose\-driven culture where your ideas matter, your growth is supported, and your career can go global.* Accommodations: *SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at* *reasonable.accommodations@softwareone.com**.**Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision\-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.**At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our* *SOAR program.*