Operational Assistant

Description

Job Summary: A well-known company in the tourism sector is seeking an Operational Assistant to ensure proper operational functionality and guest service at its units. Key Responsibilities: 1. Operational support and verification of tourism units 2. Administrative and logistical management of guest check-ins 3. Handling situations and customer service A well-known company in the tourism sector requires an Operational Assistant for its team in Medellín. Technical or technological degree in Hospitality, Tourism, or Customer Service. Experience: Minimum 1 year in similar positions. Knowledge of reservation platforms (Booking, Airbnb, Expedia, etc.). Basic or intermediate English. MANDATORY: Must own a motorcycle and have up-to-date documentation. Responsibilities: * Operational support and validation of units (confirm property readiness for check-in, verify cleanliness, linens, report operational incidents or damages identified prior to check-in, coordinate urgent matters with housekeeping and maintenance departments) * Support for administrative and logistical management (record incidents on operational platforms, follow up on pending tasks related to check-ins, validate documents required from guests, track check-ins, incidents, and requests) * Support in handling situations and providing service (address basic issues related to unit access or functionality, promptly escalate complex cases to respective departments, maintain clear, respectful, and professional communication with guests and internal team members) Schedule: Rotating schedule from Monday to Sunday, with one compensatory day during the week. Salary: COP $2,000,000 + transportation allowance COP $249,095 + mobility allowance COP $300,000 + overtime pay. Contract Type: Indefinite-term contract. -Requirements- Minimum Education: University / Technical program 1 year of experience Languages: English Knowledge: English, Microsoft Excel, Platforms, Customer Service Driver's License: A2 Willingness to relocate: Yes Keywords: helper, assistant, auxiliary, aux, aide, operative, operational, assistant