We are Sitti! We support the Mobility Secretariat of Medellín in its efforts to transform the city’s mobility into a more efficient, sustainable, and responsible system—centered on citizens and their safety on the roads. We want you to join our team! We are seeking a dynamic, diligent, proactive, solution-oriented, adaptable, and interpersonally skilled Portfolio Advisor. Among their main responsibilities are managing incoming and outgoing calls, handling collections, notifying users about the process they will undergo with the Mobility Secretariat, and collecting the necessary documentation for said process. Requirements: 1 year of experience in telephone portfolio collection management Excellent customer service Proficiency in office software tools Technical or technological degrees in service, administration, or related fields Additional information: Salary: COP 1,805,000 + transportation allowance Contract type: Indefinite-term contract Working hours: Monday to Friday, 7:00 a.m. to 5:00 p.m.; Saturdays, 9:00 a.m. to 12:00 p.m. Workplace: Medellín, Barrio Caribe Position type: Full-time, indefinite-term Remote work is not possible Position type: Full-time, indefinite-term Position type: Full-time, indefinite-term