Job Summary: We are seeking a Customer Service Agent with an excellent service attitude, strong communication skills, and a customer satisfaction orientation to handle and manage requests. Key Highlights: 1. Handle and manage requests, complaints, and claims through various channels. 2. Provide customers with advice regarding products, purchases, payments, and warranties. 3. Track orders and cases to ensure timely resolutions. THIS OPPORTUNITY IS FOR YOU!! We are looking for a Customer Service Agent (CSA) with an excellent service attitude, strong communication skills, teamwork ability, and a customer satisfaction orientation. Preference for candidates residing in the southern part of the Metropolitan Area of Medellín. Main Responsibilities: - Handle and manage requests, complaints, claims, and suggestions through various communication channels. - Advise customers on products, purchases, payments, exchanges, returns, and warranties. - Track orders and cases to ensure timely resolutions and an excellent service experience. - Manage and update customer information in company-established systems. - Escalate and coordinate requirements with other departments when necessary. - Meet service management and quality indicators. - Collect and communicate customer feedback to support continuous improvement. If you meet the profile and wish to join our team, apply now!. -Requirements- Minimum education: University degree / Technical program 1 year of experience Knowledge: Advisory capability, Communication, Service orientation, Teamwork, Customer advisory, Telephone support, Service quality, Order tracking, Customer service, On-site advisory Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante, service, costumer, cliente
Juan Lopez
Computrabajo
Juan Lopez
Computrabajo
