HOTEL GENERAL COORDINATOR

Description

Position Summary: We are seeking a Hotel Coordinator to lead the integrated operation of a tourism property, managing operational, administrative, commercial, and service aspects. Key Highlights: 1. Comprehensive leadership of hotel operations in a tourism sector. 2. Autonomous management of daily operations, teams, and service standards. 3. Role with operational, administrative, commercial, and service-oriented profile. **VACANCY: HOTEL COORDINATOR – MEDELLÍN Tourism Sector \| Integrated Operations Management** We are looking for a **Hotel Coordinator** to lead the integrated operation of a property located in Medellín’s tourism sector. We seek a candidate with an **operational, administrative, commercial, and service-oriented profile**, capable of autonomously managing the hotel’s daily operations, coordinating various processes, and ensuring the property operates efficiently, profitably, and in accordance with the company’s defined service standards. **POSITION OBJECTIVE** To be responsible for the **hotel’s integrated management**, ensuring proper operational functioning, team coordination, guest service, administrative control, financial monitoring, and compliance with service standards. The position carries full responsibility for the property’s **100% operational and administrative management**, acting as the primary accountable person for its daily functioning and as the liaison between operations and corporate administration. **MAIN RESPONSIBILITIES** **Operational Management** ● Coordinate and supervise the hotel’s overall operations. ● Ensure proper functioning of front desk, rooms, housekeeping, maintenance, food and beverage, and other associated services. ● Supervise compliance with operational procedures and standards. ● Coordinate team activity scheduling and task distribution. ● Identify and promptly resolve operational issues. ● Guarantee service continuity and quality. ● Monitor the general condition of rooms, common areas, equipment, and infrastructure. ● Coordinate preventive and corrective maintenance. **Guest and Service Management** ● Supervise the guest’s end-to-end experience. ● Promptly attend to and resolve requests, complaints, claims, and special situations. ● Monitor online reviews, ratings, and reputation. ● Implement actions to improve guest satisfaction and loyalty. ● Ensure compliance with guest service protocols and standards. **Administrative Management** ● Oversee the property’s administrative processes. ● Monitor revenues, expenses, purchases, inventories, and cash flow. ● Supervise proper handling and custody of operational resources. ● Manage suppliers and monitor fulfillment of contracted services. ● Prepare and submit periodic management reports. ● Maintain up-to-date operational and administrative documentation and records. ● Ensure compliance with company-established policies and procedures. **Personnel Management** ● Coordinate and supervise staff assigned to the hotel. ● Monitor adherence to duties, schedules, and responsibilities. ● Identify training and improvement needs. ● Promote discipline, organization, effective communication, and service culture. ● Report personnel matters to the relevant administration. ● Participate in recruitment, onboarding, and evaluation processes when required. **Commercial Management** ● Monitor the property’s commercial performance. ● Identify opportunities to improve occupancy, revenue, and guest experience. ● Track reservations, cancellations, rates, and availability. ● Support implementation of company-defined commercial strategies. ● Identify opportunities to sell additional services. ● Analyze operational performance and propose improvement actions. **MANAGEMENT INDICATORS** Performance in this role may be evaluated, among others, by: ● Occupancy rate. ● ADR and RevPAR. ● Property revenue. ● Profitability and expense control. ● Online ratings and reputation. ● Guest satisfaction. ● Compliance with operational standards. ● Inventory and consumption control. ● Maintenance compliance. ● Team productivity. ● Budget and target achievement. ● Number and resolution of incidents, complaints, and claims. **REQUIRED PROFILE** We seek a candidate with: ● Experience in **hospitality, tourism, or management of accommodation establishments**. ● Experience leading teams and operations. ● Knowledge of hotel processes and guest service. ● Ability to simultaneously manage operational and administrative aspects. ● Leadership, organizational, and problem-solving skills. ● Ability to work with KPIs and objectives. ● Excellent verbal and written communication skills. ● Service orientation and attention to detail. ● Negotiation skills and supplier management capability. ● Proficiency in technological tools and management systems. ● Decision-making ability and autonomy. ● Availability and flexibility to meet the inherent demands of hotel operations. **IDEAL PROFILE** More than solely an administrative professional, we seek an **operational hotel leader**, capable of being closely involved in day-to-day operations, understanding what happens daily at the property, anticipating problems, and translating the hotel’s needs into concrete actions. The candidate must be **proactive, solution-oriented, organized, results-driven, and highly responsible**, recognizing that their primary objective is to ensure the hotel functions correctly every single day. **CONDITIONS** **Position:** Hotel Coordinator **Location:** Medellín – tourism sector **Base salary:** **$2\.500\.000 monthly** **Variable compensation:** Additional, **to be agreed based on experience, profile, and objective achievement**. **Work modality:** On-site **Working hours:** In accordance with the hotel’s operational requirements. **IMPORTANT** This position entails **full responsibility for the property’s operations**. Therefore, we seek a candidate with genuine leadership capacity and autonomy, able to promptly manage operational, administrative, and service-related situations. If you have hospitality experience and believe you can **lead a property, organize its operations, improve its results, and guarantee an excellent experience for our guests**, we want to meet you. **Send your resume indicating in the subject line: “Hotel Coordinator – Medellín”. To email** llerasvibexprueba@gmail.com Workplace: On-site employment