Technical, technological, or professional graduate in administrative or related fields, with a minimum of 1 year of experience in incident management and research, request response handling, and basic Excel proficiency (formulas and pivot tables). It is essential to possess analytical capability for exceptional cases and high-efficiency incident resolution. Hybrid work mode requiring in-person attendance twice per week, non-negotiable; working hours are 7:30 AM to 5:30 PM, Monday through Friday, in Medellín. Position type: Full-time, indefinite-term contract Application question(s): * What is your salary expectation?