Customer Service Advisor

Description

Job Summary: We are seeking an empathetic and organized customer service professional to coordinate shipments, resolve incidents, and ensure clear communication with customers and internal teams. Key Highlights: 1. Fast, friendly, and efficient customer service 2. Proficiency in WhatsApp and basic computer tools 3. Teamwork and proactive problem-solving Job Objective To provide fast, friendly, and efficient customer service, ensuring clear communication throughout the entire process of order receipt, coordination, and shipment tracking. Main Responsibilities * Promptly and professionally answer customer phone calls and **WhatsApp** messages. * Provide information about our services, rates, processes, and policies. * Track requests, pickups, packages, and shipments. * Accurately record customer-provided information in our systems. * Coordinate with various company departments to resolve customer requests and issues. * Follow up on pending cases until resolution is achieved. * Handle complaints, concerns, and difficult situations with patience, empathy, and professionalism. * Maintain consistent communication with customers and internal teams. * Prioritize requests based on urgency level. * Adhere to company-established procedures. * Support the team as needed to ensure agile and high-quality service. ⭐ We are looking for someone who: * Possesses excellent verbal and written communication skills. * Is **highly organized and responsible**. * Can work effectively under pressure and manage multiple tasks simultaneously. * Responds quickly to messages and calls. * Demonstrates a positive attitude and willingness to help. * Is empathetic and genuinely committed to service. * Works well in teams and maintains timely communication. * Is proactive and solution-oriented. * Pays attention to detail and avoids errors when recording information. * Has prior experience in **customer service, call centers, sales, or related fields**. * Is proficient in basic computer tools and WhatsApp. * **English proficiency will be considered a plus.** What We Expect From You For us, the customer is our top priority. We seek someone who understands that **excellent customer service goes beyond simply replying to messages—it means listening, guiding, resolving issues, and making customers feel well cared for.** We also highly value teamwork. If a colleague needs support, we expect open communication and a willingness to help, because our goal is to function as a unified team delivering better service every day. If you are dynamic, organized, responsible, and passionate about helping others, we want to meet you! **Join Embarque Colonial and become part of our team.** Work Location: Remote