Voice and Support Engineer / English C1

Description

Job Summary: We are seeking a CCaaS platform expert to implement, enhance, and maintain Contact Center infrastructure, collaborating with global teams. Key Highlights: 1. Key role in optimizing contact centers with international impact. 2. Direct collaboration with global teams and U.S. leadership. 3. Opportunity to have your voice heard by global leaders. Are you a CCaaS platform expert passionate about contact center optimization and seeking a role with genuine international impact? This opportunity is for you! · In this position, you will be the key contributor to implementing, enhancing, and maintaining our Contact Center infrastructure, working directly with global teams. · What we’re looking for: · Professional with a degree in Systems Engineering, Electronics, or related fields. Minimum 3 years of experience delivering solutions on CCaaS platforms. Proven experience with NICE inContact or CXone and hands-on use of the Studio Scripting Tool. Strong proficiency in Contact Center technology tools: ACD, IVR, QM, and WFM. Advanced English (C1) is mandatory, as you will have daily direct communication with U.S. teams. · What we offer: · Salary of $8,000,000 + all statutory benefits. Indefinite-term contract directly with the company. 100% remote work mode (must reside in Bogotá or Medellín). Direct exposure to global teams and U.S. leadership. · If you possess technical acumen and seek a role where your voice is truly heard by global leaders, this is your place! Take the leap and apply now. -Requirements- Minimum education: University / Professional Degree 3 years of experience Languages: English Age: 18 years or older Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte