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Job Summary: This position processes charge adjustments, creates and distributes reports, audits and prepares adjustments, and conducts research as needed. Key Highlights: 1. Opportunity at a Fortune Global 500 organization 2. Work with talented teams and improve every day 3. Roles to cultivate your skills and take you to the next level **Before applying, select your preferred language from the options available in the top-right corner of this page.** Explore your next opportunity at a Fortune Global 500 organization. Discover innovative possibilities, experience our rewarding culture, and work with talented teams that help you improve every day. We know what it takes to take UPS into the future — people with a unique combination of competence and passion. If you have the qualities and motivation to lead yourself or teams, roles are ready to cultivate your skills and take you to the next level. **Job Description:** **Job Summary** This position processes charge adjustments and creates and distributes various reports. He/She audits and prepares adjustments and performs research as needed. This position requires meticulous attention to detail and ensures that all steps under the billing Matrix process are followed in the proper order. * Prepares weekly reports and analyzes source documents. * Ensures accuracy of customer records and responds to customer inquiries as needed. * Identifies, researches, and resolves any errors or customer disputes. * Processes charge adjustments to meet the team's SLA **Qualifications:** * Excellent verbal and written communication skills * Proficient in Microsoft Office Word, PowerPoint, and Excel * Preferred Background: WWF, Billing, Accounting * English Level: 70% * Day shift: Monday to Friday 6:30am to 4:00pm * Grade Level: 7 * Hybrid. **Employment Type:** Permanent UPS is committed to providing a workplace free from discrimination, harassment, and retaliation.
