Workforce Analyst

Description

Job Summary: We are seeking an Integrity- and flexibility-driven Workforce Analyst to efficiently manage human resource planning in a dynamic environment that values talent and promotes professional growth. Key Highlights: 1. Manage human resource planning and scheduling 2. Use WFM tools to size resources 3. Analyze variables impacting agreed service levels Hello! Join our team in the exciting world of BPO and customer experience. We are looking for a Workforce Analyst with integrity and flexibility to efficiently manage the planning of our human resources. With us, you will have the opportunity to work in a dynamic environment that values talent and promotes professional growth. Responsibilities: Ensure the human resource planning and scheduling process across various timeframes Use current WFM tools to size resources Analyze variables impacting agreed service levels Requirements: Bachelor's or Technologist degree in Statistical Engineering or related fields, or students from semester 8 onwards Minimum two (2) years of experience in roles such as Workforce Analyst, involving data modeling for forecasting and resource planning. We Offer: Salary: $3.274.789 Variable Pay: $399.842 Contract Type: Indefinite Term – Supplementary Remote Work Employment Type: Direct Work Modality: Hybrid (2 days on-site, rest from home) Working Hours: Monday–Thursday: 7:30 AM–5:45 PM; Friday: 7:00 AM–2:00 PM We look forward to welcoming your talent! -Requirements- Minimum Education: University / Technological Program 2 years of experience Age: 18 years and older Keywords: analyst, analyst