IT Support Technician

Description

Job Summary: We are seeking an IT Support Analyst to provide on-site and remote technical support, ensuring the operation of equipment, systems, and basic networks, with a focus on operational continuity and user experience. Key Highlights: 1. Provide timely and effective support for incidents and technical requests 2. Ensure operational continuity and an excellent user experience 3. Installation, configuration, and maintenance of equipment and software We are looking for an IT Support Analyst to provide on-site and remote technical support to our internal users, ensuring the proper operation of the company's equipment, systems, and basic networks. What will be your purpose? Provide timely and effective first- and second-level technical incident and request support, ensuring operational continuity and an excellent user experience. Key Responsibilities: On-site and remote technical support to users. Installation, configuration, and maintenance of equipment, hardware, and software. Technical fault diagnosis and resolution. Basic support for LAN/WiFi networks and connectivity. Ticket and incident logging and tracking. Assistance with technology asset inventory and control. Candidate Profile: Technical, technological, or professional degree in Systems, IT, or related fields. 1–2 years of experience in on-site technical support or help desk roles. Knowledge of operating systems, hardware, basic networking, and office productivity tools. Service orientation, organization, teamwork, and continuous learning. -Requirements- Minimum education: University / Technical program 1 year of experience Knowledge: Incident management Keywords: technologist, technician, tech, technician, technology, tecnologia, technologist, support, support, support, technologies, information, IT