On-site Support

Description

Job Summary: We are seeking a service-oriented IT Support Engineer responsible for providing technical support to end users and ensuring operational continuity. Key Highlights: 1. Opportunity for professional development in a dynamic technology environment. 2. Collaborative work with multidisciplinary teams. 3. Participation in digital transformation and continuous improvement projects. IT Support Engineer / Workplace Support Engineer · We are seeking a service-oriented IT Support Engineer with excellent communication skills and strong ability to efficiently resolve problems. The role is responsible for delivering technical support to end users, ensuring the operational continuity of technology services, and collaborating with various teams to maintain a high-quality technology experience. Responsibilities Provide on-site and remote technical support to end users. Diagnose and resolve incidents related to hardware, software, email, networks, and collaboration tools. Administer and support Microsoft 365 platforms. Manage data backups and assist in recovery activities when required. Collaborate in the administration of cloud environments and associated services. Participate in the implementation and maintenance of corporate technology solutions. Document incidents, solutions, and technical procedures. Ensure compliance with established service level agreements (SLAs). Coordinate closely with internal teams and technology vendors. Technical Requirements · Cloud Computing knowledge. Experience or knowledge of Microsoft LAPS (Local Administrator Password Solution). Knowledge of backup creation and management. Basic LAN networking knowledge. Administration and support of Microsoft Outlook. Proficiency with Microsoft Office 365. Experience with collaboration platforms such as Microsoft Teams and Skype. Knowledge of Microsoft cloud storage solutions. Competencies and Skills Strong customer orientation and service mindset. Excellent interaction with end users. Analytical ability, problem-solving, and decision-making skills. Consistent focus on achieving results. Teamwork and cross-functional collaboration skills. Ability to perform under pressure and manage multiple priorities. Organizational skills and autonomy to work with minimal supervision. Flexibility, adaptability, and collaborative attitude. Effective communication, professional conduct, and good manners. Proactivity and initiative to identify improvement opportunities. Desired Profile Technical, technological, or professional education in Systems, Computer Science, Telecommunications, or related fields. Previous experience in technical support, help desk, or end-user support. Desirable experience in corporate environments using Microsoft technologies. We Offer Opportunity for professional development in a dynamic technology environment. Collaborative work with multidisciplinary teams. Participation in digital transformation and continuous improvement projects.-Requirements- Minimum education: University / Technical degree years of experience Languages: English Keywords: support, support, support