ICT Systems Engineer

Description

Summary: This role involves maintaining ICT equipment, providing level 3 support for internal issues, and participating in ICT and Infosec projects. Highlights: 1. Support the IT strategy to help the company meet its goals and vision 2. Install, configure, and maintain computer hardware, OS, and applications 3. Monitor, analyze, and report security events and incidents **Join a vibrant international team dedicated to making the Internet a safer place for everyone!** **Who are we?** **Besedo** is a fast\-growing tech company providing content moderation tools and services to online marketplaces worldwide. Each year, we review and moderate over **500 million** pieces of user\-generated content and prevent more than **40 million** fraud attempts. Headquartered in **Stockholm, Sweden**, Besedo employs **400\+ colleagues** across **six offices on different continents**. At Besedo, our moderation teams are at the heart of what we do. They play a key role in our success, and we are deeply committed to supporting our people’s growth and development as we scale. **About the Role:** As a **ICT Systems Engineer**, you will be responsible for the day\-to\-day maintenance of the ICT equipment of the company, both locally and on remote sites when required. You will provide up to Level 3 support for internal issues via the ticketing system or other communication channels used by the company. Also, trigger and participate in ICT and Infosec projects to make new deployments or improvements over existing implementations. And, you will assist the Malta ICT Team and the Head of Infosec in the queries and/or implementations related to IT, data protection, and information security, aligned with internal procedures and local regulations (Europe and Colombia). **Your Responsibilities:** * Support the IT strategy in order to help the company meet its goals and long\-term vision. * Timely reaction to, and resolution of, all and any fault tickets, including communication with the client, both to ensure understanding and promote client confidence in the ticketing process. * Installing and configuring computer hardware, operating systems, applications, and security monitoring tools. * Responsible for maintaining Intune, Jira, Confluence, and other cloud applications managed by ICT. * Responsible for maintaining Security Monitoring systems and Vulnerability Scan Tools. * Monitoring and maintaining computer systems and networks via Intune and other technologies. * Talking to employees or clients through a series of actions, either face\-to\-face, chat, or over the telephone, to help set up systems or resolve issues. * Monitoring, analysis, and reporting of security events and incidents to identify irregular activity and security violations * Troubleshooting system, network problems, and security events/incidents. * Diagnosing and solving hardware or software faults, replacing parts as required. * Providing support, including procedural documentation and relevant reports. * Supporting the roll\-out of new applications. * Prioritizing and managing many open cases at one time. * Testing and evaluating new technologies. * Provide support to internal users via the ticketing system, both local and remote. * Take part in a rotating on\-call system to assist during out\-of\-office hours, receiving compensation in the form of an added allowance. **Skills, Knowledge \& Expertise:** * 3\+ years of ICT Tech support experience * Microsoft 365 services experience * Microsoft Intune experience * SOC experience * Vulnerability Management Experience * PowerShell Scripting **We offer:** Possibility to work from home An opportunity to make a positive impact on the digital world. A stimulating and rewarding job in an international, innovative and fast\-moving technology company. Career development opportunities within the company. Comprehensive training and onboarding. Fun events, great colleagues and a cool and pleasant workplace. Additional leave days.