Summary: This Onsite Support Analyst role involves providing in-person technical assistance to end users, resolving hardware, software, network, and corporate application issues. Highlights: 1. Opportunity to grow skills in a dynamic environment 2. Key contributor to maintaining business continuity and user productivity 3. Deliver an outstanding customer experience Job Function: S\&C and Services Operations The role: **Onsite Support Analyst – Bogotá** Do you enjoy solving technical issues and helping users get back to work quickly? Do you thrive in a hands\-on support environment, assisting users face\-to\-face and ensuring a seamless technology experience? If so, this could be the role for you. Join our support team and become a key contributor to maintaining business continuity and user productivity. As an **Onsite Support Analyst,** you will provide in\-person technical assistance to end users, resolving hardware, software, network, and corporate application issues. This is an opportunity to grow your skills in a dynamic environment where your problem\-solving abilities, customer focus, and commitment to service excellence make a visible impact every day. **How a day\-to\-day would look like in this role:*** Provide onsite technical support for end users, including laptops, desktops, peripherals, mobile devices, and corporate applications. * Diagnose and resolve incidents and service requests within established service level agreements (SLAs). * Manage and update tickets through ITSM tools, ensuring accurate documentation, follow\-up, and closure. * Install, configure, and maintain hardware, software, printers, and other IT equipment. * Coordinate escalations with specialized support teams when required, maintaining clear communication with users throughout the process. * Support asset management activities, including device deployment, collection, inventory, and lifecycle management. * Deliver an outstanding customer experience through professional, timely, and solution\-oriented support. What we need to see from you: * Technical degree or Technologist in Systems, Information Technology, Computer Science, or related fields. * Previous experience providing onsite technical support to end users in corporate environments. * Experience supporting VIP or Executive users, ensuring a high\-priority, personalized, and solution\-oriented service experience. * Knowledge of ITSM tools (experience with Aranda is a plus). * Experience diagnosing and resolving incidents related to Windows operating systems, Microsoft Office, corporate applications, desktops, laptops, printers, and mobile devices. * Basic knowledge of hardware and software installation, configuration, and maintenance. For this position, candidates must be available to work onsite at the client's facilities in Bogotá during regular business hours, Monday through Friday, and be available to support planned activities, maintenance windows, or special requests when required. **Why join our team?** At SoftwareOne, you will be part of a global organization that fosters growth, innovation, and meaningful impact. Your professional development and well\-being are a priority for us. These are some of the benefits that set us apart:* Comprehensive health and well\-being programs. * Continuous learning and professional development opportunities. * Performance\-based incentives and employee share participation programs. * Exposure to diverse technologies and enterprise environments. * Opportunities to participate in local and global projects that support your professional growth. Why SoftwareOne?: SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI. Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast\-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference. Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
