Position Summary: Technical Support and Field Operations Coordinator responsible for planning, supervising, and optimizing technical operations, ensuring high-quality service delivery and leading the team. Key Highlights: 1. Leads the technical team and optimizes support and field operations. 2. Ensures structured, predictable, and high-quality technical service. 3. Drives standardization, service monetization, and team development. Technical Support and Field Operations Coordinator responsible for planning, supervising, and optimizing technical operations, ensuring structured, predictable, and high-quality service delivery. Leads the technical team, manages incidents with traceability and root-cause focus, and guarantees that each project departs from the warehouse fully configured, tested, and functional. Acts as the liaison between customers, the commercial department, and suppliers, strengthening communication, processes, and documentation. Additionally, promotes after-sales service standardization, associated revenue generation, and continuous team development, fostering order, efficiency, and constant improvement. **Main Responsibilities** * Plan and coordinate the technical team’s daily and weekly operations, ensuring structured visits with prior diagnosis and defined objectives. * Supervise incident management, ensuring root-cause analysis, proper on-site execution, and documented closure with evidence and action plans. * Ensure timely communication with customers regarding visits, timelines, and outcomes through clear and comprehensible technical reports. * Lead, train, and monitor technical team performance, promoting adherence to established processes, protocols, and standards. * Coordinate technical preparation in the warehouse, guaranteeing equipment is delivered fully configured, tested, and functional from origin. * Manage and standardize after-sales service processes, identifying monetization opportunities and ensuring billing closure for completed work. * Create, document, and maintain up-to-date processes, technical manuals, and knowledge base. * Supervise warranty management and technical relationships with suppliers and manufacturers. * Ensure proper functioning and commercial availability of the showroom. **Minimum Requirements** * Technical or professional education in systems, software, electronics, telecommunications, or related fields. * 3–4 years of experience in technical support (field or warehouse), with at least 2 years leading technical teams. * Experience serving corporate clients (B2B). * Knowledge of basic networking, hardware, equipment configuration, and technical diagnostics. * Proficiency in planning and tracking tools (e.g., Excel or others). * Leadership, organizational, effective communication, and customer-oriented skills. 100% On-site Indefinite-term contract Position type: Full-time Workplace: On-site employment