Job Summary: We are seeking a Call Center Technician to provide timely and interactive technical support to customers at an electronic security company. Key Highlights: 1. Timely resolution of customers' technical requests 2. Programming of interactive alarm systems 3. Excellent service attitude A reputable electronic security company is currently seeking a Call Center Technician. Job Objective: To provide timely resolution to customers' technical requests by delivering interactive support in accordance with established policies and procedures. Responsibilities: - Receive, resolve, and record technical requests generated by customers. - Complete technical reports and forms in compliance with established standards. - Program alarm systems interactively in coordination with technicians and/or supervisors. - Notify and confirm technical staff visits with customers. Requirements: - Technical degree in Systems, Telecommunications, or related fields. - Proficiency in office productivity tools. - Excellent service attitude. Contract Terms: - Salary: COP $1,900,000 plus statutory surcharges. - Contract type: Fixed-term for the first year, thereafter indefinite. - Schedule: Monday to Saturday, 8-hour shifts scheduled between 7 a.m. and 8 p.m. If you meet the requirements, don’t hesitate to apply! . -Requirements- Minimum education: University / Technical program 1 year of experience Knowledge: Help desk, Technical support Keywords: advisor, asesor, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, callcenter, teleoperador, telefonista, telephonist, telefonico
Juan Lopez
Computrabajo
Juan Lopez
Computrabajo
