**Company Description:** The Employment Service operated by Comfama is the platform that connects individuals with companies offering job opportunities and seeking talent to contribute to their growth and consolidation. Job openings published by Comfama Employment Service correspond to employment opportunities provided by companies in various sectors, located in Medellín and Antioquia. If you are interested in reviewing job openings to connect professionally with Comfama, we recommend visiting our website www.comfama.com, option "Work with Us". **Job Functions:** An important company located in Medellín requires personnel with a minimum of 6 months of experience to fill the position of Level 1 Support Analyst. **Academic Requirements:** Technician or technologist in systems or related fields. **Specific Responsibilities:** * Provide technical support and advice to end users via phone, remotely, and on-site for Windows, Office applications, email, printing, IP telephony, telecommunications, networking, and virtualization. * Use incident management tools to resolve user requests. * Apply knowledge of networks, IP telephony, and servers to resolve incidents affecting users. * Apply knowledge of operating systems and office software to advise and resolve incidents. * Provide timely, efficient, and effective responses to end users, managing all types of level 1 incidents or requests. **Knowledge Required:** * Systems. **Salary:** $1,650,000 + statutory benefits. **Working Hours:** Monday to Friday from 8:00 a.m. to 12:00 p.m. and 2:00 p.m. to 6:00 p.m. Saturdays from 8:00 a.m. to 12:00 p.m. **Contract Type:** Permanent. **Work Location:** Medellín **Requirements:** Minimum of 6 months of experience **Offer Conditions:** **Monthly net salary:** 1650000