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This critical role oversees all operational functions including Dispatch Support (email), Customer Service (phone), and other vital business lines.\n\nYour mission is to drive operational excellence by coaching your team, optimizing workflows, and ensuring all performance targets (SLAs and KPIs) are not just met, but exceeded. If you are a natural leader with a passion for data, process improvement, and developing talent in a fast\\-paced, multichannel environment, we want to hear from you.\n\n**Key Responsibilities:**\n\n* **Lead \\& Coach:** Manage, coach, and develop a team of agents handling phone (customer service) and email (dispatch) support.\n* **Drive Performance:** Ensure your team meets all SLAs and KPIs for service quality, response times, and customer satisfaction.\n* **Manage Operations:** Oversee daily dispatch and customer service operations, handling escalations and resolving issues.\n* **Analyze \\& Report:** Track team metrics, analyze performance data, and report on operational health.\n\nRequirements\n\n* 2\\-3\\+ years of experience in a supervisory or team leader role, preferably within a BPO, call center, or shared services environment.\n* Experience managing both customer service (phone) and support (email/dispatch) teams.\n* Strong understanding of operational metrics (KPIs/SLAs).\n* Excellent coaching and performance management skills.\n* High proficiency in English.\n\nBenefits\n\n* **Stable Contract:** A full\\-time, permanent position (Contrato a término indefinido) with all Colombian legal benefits (prestaciones de ley).\n* **Hybrid Work Model:** Enjoy a mix of in\\-office collaboration and remote flexibility. Our model is **3 days on\\-site** and **2 days work\\-from\\-home**.\n* **Competitive Compensation:** A monthly base salary of **4,000,000 COP**.\n* **Performance Bonus:** A monthly performance and KPI bonus of up to **500,000 COP** (available after the trial period).\n* **Stable Schedule:** Full\\-time, **Monday to Friday** on a stable day shift.\n* **Career Growth:** A clear path for professional development in a growing company.\n* **Supportive Culture:** A collaborative environment where your voice is heard and your impact is valued.\n\nJob Type: Full\\-time","price":"COP 4,000,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762301861000","seoName":"dispatch-team-lead","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city-itagui/cate-customer-service-call-center/dispatch-team-lead-6429463826880212/","localIds":"2","cateId":null,"tid":null,"logParams":{"tid":"ae5cbde1-0daa-438d-9a8a-5c389f274785","sid":"5926fdac-a0c4-4b80-ad14-45fde4a69e00"},"attrParams":{"summary":null,"highLight":["Lead and coach high-performance teams","Drive performance through SLAs and KPIs","Hybrid work model with 3 days on-site"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Medellín,Antioquia","unit":null}]},"addDate":1762301861474,"categoryName":"Customer Service - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4070","location":"Domicilio, Laureles - Estadio, Laureles, Medellín, Antioquia, Colombia","infoId":"6429147571789112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Sales Representative - Remote Colombia.","content":"**Description:**\n----------------\n\n\n**Talentek by Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our **Talent and Technology** services.\n\n\nWe have been impacting the world **since 2018** and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.\n\n\nAs a **Sales Representative,** you will generate qualified prospects and leads as well as create strong and ongoing relationships with them to meet sales quotas and drive business growth.\n\n**Some of your responsibilities are but are not limited to:**\n\n\nPipeline Creation \\& Sales Outreach\n\n \n\n* Sales \\& Business Development. generate leads and qualify prospects through various outreach and inbound response tactics.\n* Develop and maintain a strong sales pipeline through proactive prospecting.\n* Achieve and exceed sales targets by closing deals and expanding the client base.\n* Digital Channel and Customer Portal Champion as prioritize sales efforts with customers who value self\\-service, technology\\-enriched channels.\n* Grow and expand customer use of the AMX shipping portal.\n* Support AMX Chat as a Live Agent to triage visitors and help facilitate shipments when needed.\n* Provide excellent customer service, addressing inquiries and resolving issues in a timely manner.\n* Build and maintain strong relationships with customers to drive retention and repeat business.\n* Collaborate with operations teams to ensure seamless service delivery for clients.\n* Utilize digital marketing channels and tactics to generate leads and engage prospects.\n* Collaborate with marketing team to develop targeted campaigns.\n* Assess the effectiveness of digital outreach efforts to optimize engagement and conversions.\n* Utilize CRM software to track leads, sales activities, and customer interactions.\n* Assist in developing sales strategies based on data analysis and market feedback.\n* Stay informed about industry trends, competitor activities, and market conditions.\n* Maintain up\\-to\\-date knowledge of American Expediting’s services and capabilities\n\n\n**Requirements:**\n-----------------\n\n\n**What would help you succeed:**\n\n* Negotiation skills.\n* Strong communication skills.\n* Organization skills.\n* Adaptability.\n* Sales acumen.\n* Ability to be independent and to achieve goals without supervision or constant feedback.\n\n**Minimum requirements:**\n\n* **Studies:** A High School Degree is **required**. A Bachelor's degree is not required but is a plus. Desirable studies in International Business, Business Administration, Foreign Trade, Finance, Logistics or any other related courses.\n* **Experience:** 2\\+ years of sales experience in transportation/logistics, ideally B2B.\n* Proven success in generating and qualifying leads and managing accounts. Comfortable cold prospecting for new business.\n* **Tools: P**roficiency with HubSpot CRM and automation; comfortable with LinkedIn Sales Navigator and sales engagement platforms.\n* **Language:** Advanced **English** and **French** skills.\n\n**Perks:**\n\n* **Schedule:** Monday to Friday, 8:00 am to 5:00 pm. Following US calendar.\n* **Contract:** Permanent\n* **Location:** Remote Colombia.\n* **Salary**: 6\\.000\\.000 Cop\n\n**Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?**","price":"COP 6,000,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762277154000","seoName":"sales-representative-remote-colombia","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city-itagui/cate-customer-service-call-center/sales-representative-remote-colombia-6429147571789112/","localIds":"2","cateId":null,"tid":null,"logParams":{"tid":"8354f2ab-5efb-4f6d-bbfc-e729fa6ba48d","sid":"5926fdac-a0c4-4b80-ad14-45fde4a69e00"},"attrParams":{"summary":null,"highLight":["Generate qualified leads and manage accounts","Support customer portal usage and AMX Chat","Work remotely with permanent contract"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Medellín,Antioquia","unit":null}]},"addDate":1762277154045,"categoryName":"Customer Service - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4070","location":"Domicilio, Laureles - Estadio, Laureles, Medellín, Antioquia, Colombia","infoId":"6429147570189012","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Support Representative","content":"Are you passionate about people and driven by purpose?\n\nJoin Unbound, a global nonprofit that partners with children, youth, and elders living in poverty, connecting them with sponsors who support their personal and community development. We’re looking for someone who thrives in human connection and finds meaning in providing support with empathy and clarity.\n\nAs a **Customer Support Representative**, you’ll be the friendly and informed voice behind every interaction, helping sponsors and beneficiaries stay connected and supported.\n\nKey Responsibilities:\n\n* Communicate with sponsors and partners via phone, email, and chat.\n* Answer questions about the sponsorship program, donation process, and general inquiries.\n* Provide timely and thoughtful support that reflects your commitment to every person.\n* Collaborate with other teams (local and international) to ensure accurate follow\\-up and resolution of cases.\n* Manage and update information across digital platforms and databases.\n\nQualifications:\n\n* 1–2 years of experience in customer service, social outreach, or relevant roles.\n* Strong verbal and written communication skills both English and Spanish.\n* Empathy, patience, and active listening are essential.\n* Ability to multitask, prioritize, and work in a detail\\-oriented environment.\n* Comfortable using digital tools and learning new platforms.\n\nBenefits:\n\n* Hybrid work.\n* Less working hours.\n* Weekends off.\n* Flexible PTO/Vacation time.\n* Access to digital training platforms.\n\nIf you're interest in knowing more of Unbound, you can go to https://www.unbound.org/, or contact me directly.\n\nJob Type: Full\\-time\n\nWork Location: Hybrid remote in Medellín, Antioquia\n\nExpected Start Date: 14/11/2025","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762277153000","seoName":"customer-support-representative","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city-itagui/cate-customer-service-call-center/customer-support-representative-6429147570189012/","localIds":"2","cateId":null,"tid":null,"logParams":{"tid":"91b69f02-230d-4f57-b3da-23c5bfffaca6","sid":"5926fdac-a0c4-4b80-ad14-45fde4a69e00"},"attrParams":{"summary":null,"highLight":["Support sponsors and beneficiaries","Multilingual communication skills","Hybrid work with flexible hours"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Medellín,Antioquia","unit":null}]},"addDate":1762277153920,"categoryName":"Customer Service - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4070","location":"Domicilio, Laureles - Estadio, Laureles, Medellín, Antioquia, Colombia","infoId":"6429087082572912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Senior Data Architect, Professional Services","content":"**DESCRIPTION**\n---------------\n\n\nThe Professional Services (ProServe) team is seeking a skilled Senior Data Architect to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. \n\n \n\nPossessing a deep understanding of AWS products and services, as a Senior Data Architect you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. \n\n \n\nAs trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. These professional services engagements will focus on customer solutions such as Data and Business intelligence, machine Learning and batch/real\\-time data processing.\n \n\n \n\nKey job responsibilities \n\nAs an experienced technology professional, you will be responsible for:\n \n\n* Help the customer to define and implement data architectures (Data Lake, Lake House, Data Mesh, etc). Engagements include short on\\-site projects proving the use of AWS Data services to support new distributed computing solutions that often span private cloud and public cloud services.\n* Deliver on\\-site technical assessments with partners and customers. This includes participating in pre\\-sales visits, understanding customer requirements, creating packaged Data \\& Analytics service offerings.\n* Engaging with the customer’s business and technology stakeholders to create a compelling vision of a data\\-driven enterprise in their environment. Create new artifacts that promotes code reuse.\n* Collaborate with AWS field sales, pre\\-sales, training and support teams to help partners and customers learn and use AWS services such as Athena, Glue, Lambda, S3, DynamoDB, Amazon EMR and Amazon Redshift.\n\n\nSince this is a customer facing role, you might be required to travel to client locations and deliver professional services when needed, up to 50% of the time.\n \n\n \n\nAbout the team \n\nThe AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. \n\n \n\nDiverse Experiences:\n \n\nAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. \n\n \n\nWhy AWS?\n \n\nAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. \n\n \n\nInclusive Team Culture: \n\nHere at AWS, it’s in our nature to learn and be curious. Our employee\\-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. \n\n \n\nMentorship \\& Career Growth: \n\nWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge\\-sharing, mentorship and other career\\-advancing resources here to help you develop into a better\\-rounded professional. \n\n \n\nWork/Life Balance: \n\nWe value work\\-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. \n\n \n\n**BASIC QUALIFICATIONS**\n------------------------\n\n* 5\\+ years of experience in cloud architecture and implementation\n* 5\\+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience\n* 5\\+ Experience delivering cloud projects or cloud based solutions\n* Able to communicate effectively in English, within technical and business settings.\n* Bachelor's degree in Business, Computer Science, or related field.\n\n**PREFERRED QUALIFICATIONS**\n----------------------------\n\n* 5\\+ years of external or internal customer facing, complex and large scale project management experience\n* Proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)\n* Experience with automation and scripting (e.g., Terraform, Python)\n* Expertise in performance optimization and cost management for cloud environments\n* Ability to manage multiple projects and priorities in a fast\\-paced environment\n* AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred\n\n \n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\\-we\\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762272428000","seoName":"senior-data-architect-professional-services","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city-itagui/cate-customer-service-call-center/senior-data-architect-professional-services-6429087082572912/","localIds":"2","cateId":null,"tid":null,"logParams":{"tid":"d2baf5d2-833b-4b8c-bcbe-cb37728e4f3f","sid":"5926fdac-a0c4-4b80-ad14-45fde4a69e00"},"attrParams":{"summary":null,"highLight":["Design AWS data architectures for clients","Deliver on-site technical assessments","Collaborate with AWS teams on cloud solutions"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Medellín,Antioquia","unit":null}]},"addDate":1762272428325,"categoryName":"Customer Service - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4070","location":"Domicilio, Laureles - Estadio, Laureles, Medellín, Antioquia, Colombia","infoId":"6428748219737912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Senior Delivery Consultant - Cloud Infrastructure, Professional Services","content":"**DESCRIPTION**\n---------------\n\n\nThe AWS Professional Services (ProServe) organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. \n\n \n\nThe Amazon Web Services Professional Services (ProServe) team is seeking a skilled Senior Delivery Consultant \\- Cloud Infrastructure to join our team at Amazon Web Services (AWS). This is a hands\\-on role, and you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. \n\n \n\nPossessing a deep understanding of AWS products and services, as a Delivery Consultant \\- Cloud Infrastructure you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.\n \n\n \n\nThis is a customer facing role. You could be required to travel to client locations and deliver professional services as needed. \n\n \n\n \n\n \n\nKey job responsibilities \n\nAs an experienced technology professional, you will be responsible for:\n \n\n1\\. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs \n\n2\\. Providing technical guidance and troubleshooting support throughout project delivery \n\n3\\. Collaborating with stakeholders to gather requirements and propose effective migration strategies \n\n4\\. Acting as a trusted advisor to customers on industry trends and emerging technologies \n\n5\\. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts \n\n \n\nA day in the life \n\nDiverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. \n\n \n\nWhy AWS: AWS is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our products and services to power their businesses. \n\n \n\nInclusive Team Culture: Here at AWS, it's in our nature to learn and be curious. Our employee\\-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences inspire us to embrace our uniqueness. \n\n \n\nMentorship \\& Career Growth: We raise our performance bar as we strive to become Earth's Best Employer. You'll find knowledge\\-sharing, mentorship and career\\-advancing resources here to help you develop as a professional. \n\n \n\nWork/Life Balance: We value work\\-life harmony. Success at work should not require sacrifices at home, which is why we strive for flexibility in our working culture. When we feel supported in the workplace and at home, we deliver our best work.\n\n**BASIC QUALIFICATIONS**\n------------------------\n\n* 7\\+ years of experience in hands\\-on cloud enterprise architecture design, storage, virtualization and networking solutions.\n* Demonstrated expertise in cloud services including compute, storage, networking, security, databases, and serverless technologies.\n* Proficiency in programming/scripting languages.\n* Track record of leading enterprise\\-scale software delivery, architecture design, and migration planning.\n* Able to communicate effectively in English within technical and business settings\n* Bachelor's degree in Computer Science, Engineering, or related field or equivalent combination of education and practical experience\n\n**PREFERRED QUALIFICATIONS**\n----------------------------\n\n* Proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)\n* Experience with automation and scripting (e.g., Terraform, Python)\n* Expertise in performance optimization and cost management for cloud environments\n* Ability to manage multiple projects and priorities in a fast\\-paced environment\n* AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred\n\n \n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\\-we\\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762245954000","seoName":"senior-delivery-consultant-cloud-infrastructure-professional-services","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city-itagui/cate-customer-service-call-center/senior-delivery-consultant-cloud-infrastructure-professional-services-6428748219737912/","localIds":"2","cateId":null,"tid":null,"logParams":{"tid":"8c25781c-f833-4969-bf49-5207d6f490a9","sid":"5926fdac-a0c4-4b80-ad14-45fde4a69e00"},"attrParams":{"summary":null,"highLight":["Design and implement AWS cloud solutions","Provide technical guidance to customers","Mentor and share knowledge within team"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Medellín,Antioquia","unit":null}]},"addDate":1762245954666,"categoryName":"Customer Service - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4070","location":"Domicilio, Laureles - Estadio, Laureles, Medellín, Antioquia, Colombia","infoId":"6428748223040112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Principal Engagement Manager , Professional Services","content":"**DESCRIPTION**\n---------------\n\n\nThe Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS\\-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer objectives. Applying AWS frameworks like Well\\-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade\\-off decisions considering performance, scalability, security, and business impact. \n\n \n\nPossessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain\\-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross\\-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation \n\n \n\nThe AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. \n\n \n\nKey job responsibilities \n\nAs an experienced technology program/project manager, you will be responsible for: \n\n* Leading and managing complex cloud migration and implementation projects\n* Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning\n* Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer objectives\n* Distilling customer needs into clear technical requirements and map them to business objectives\n* Decomposing complex technical problems into actionable, deliverable solutions\n* Contributing to technical documentation and define documentation standards\n\n \n\nAbout the team \n\nDiverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. \n\n \n\nWhy AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. \n\n \n\nInclusive Team Culture \\- Here at AWS, it’s in our nature to learn and be curious. Our employee\\-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. \n\n \n\nMentorship \\& Career Growth \\- We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge\\-sharing, mentorship and other career\\-advancing resources here to help you develop into a better\\-rounded professional. \n\n \n\nWork/Life Balance \\- We value work\\-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. \n\n \n\n**BASIC QUALIFICATIONS**\n------------------------\n\n* 8\\+ years of experience in cloud computing, preferably with AWS.\n* 10\\+ years experience in project management of technical programs\n* Customer facing experience, interfacing with executive stakeholders, and leading delivery for large transformation programs\n* Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience\n* Ability to convey complex technical concepts to both technical and business audiences.\n* Demonstrates strong written and verbal communication skills in Spanish and English.\n\n**PREFERRED QUALIFICATIONS**\n----------------------------\n\n* Active project management certification (PMI\\-PMP, CSM, SAFE)\n* AWS experience and certifications (AWS Certified Solutions Architect \\- Associate)\n* Excellent communication and presentation skills, with experience preparing project communications and presenting to diverse audiences.\n* Proven success managing multiple stakeholders in complex enterprise environments, with ability to recognize and adapt to team dynamics, cultural nuances, and varying operating styles.\n* Demonstrates ability to present to C\\-level executives and technical experts, driving discussions on best practices, project management, and risk mitigation.\n* Experience in technical problem\\-solving\n\n \n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\\-we\\-hire/accommodations for more information. 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If you are a **Talent** eager to grow and become part of a **dynamic** team on the path to success, we are looking for you!\n\nAre you ready to become part of our growth story? This is your moment!\n\nWe are seeking a Bilingual English Call Center Agent to join our team.\n\n**Requirements:**\n\n* Fluent English and outstanding communication, negotiation, and customer service skills.\n* At Buwelo BPO, we value your ability to interact with clients in the financial sector, accurately and empathetically addressing each client's needs.\n* Your e is essential for this role.\n* Achievement-oriented with exceptional English communication skills, you will handle calls, resolve inquiries, and manage negotiations with customers.\n\n**What we offer:** \n\n* Work Monday to Saturday, 9-hour daily shifts, 5 days per week. Sundays off plus one additional day off per week (non-rotating schedules).\n* On-site work at a strategic location in downtown Medellín.\n* Paid training as you sign your contract from day one of training.\n* Operational salary of $2'849.500 COP + current legal benefits + bonuses\n* Training completion bonus of up to $450.000 COP.\n* Quarterly Buwallet bonus of up to $400.000 COP + $100.000 monthly attendance bonus + monthly performance bonus of up to $200.000 COP based on indicator achievement.\n* Loyalty Bonuses: $100.000 COP upon completing 3 months, $150.000 COP upon completing 6 months, $200.000 COP upon completing 12 months.\n\nJoin us and contribute to the success of our team with your bilingual talent and customer service skills.\n\nWe look forward to your application!\n\nJob Type: Full-time\n\nLanguage:\n\n* English (Required)","price":"COP 2,849,500/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762170293000","seoName":"bilingual-customer-service-agent","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city-itagui/cate-customer-service-call-center/bilingual-customer-service-agent-6427779736576112/","localIds":"2","cateId":null,"tid":null,"logParams":{"tid":"abf651bf-1b4d-4910-a5af-53fc0b188a97","sid":"5926fdac-a0c4-4b80-ad14-45fde4a69e00"},"attrParams":{"summary":null,"highLight":["Bilingual customer service role","Competitive salary with bonuses","Training provided from day one"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Medellín,Antioquia","unit":null}]},"addDate":1762170291919,"categoryName":"Customer Service - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4070","location":"Parque Obrero, Cra. 51 #48 04, Villa Paula, Itagüi, Antioquia, Colombia","infoId":"6422757824051312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Call Center Advisor 362774.64","content":"**Company Description:** \n\nThe Employment Service operated by Comfama is the platform that connects people with companies offering job opportunities and seeking to attract talent that contributes to their growth and consolidation. The vacancies published by Comfama Employment Service correspond to employment opportunities offered by companies in various sectors, located in Medellín and Antioquia.\n \n \n\nIf you are interested in reviewing vacancies to connect professionally with Comfama, we recommend visiting our website www.comfama.com, option Work with Us\n \n \n\n**Job Functions:** \n\nAn important wholesale trading company of construction materials is looking for personnel with technical training and one (1\\) year of experience in sales through call centers.\n \n \n\n**Mission:** \n\nTo provide comprehensive commercial management ensuring achievement of the company's assigned budget and performance indicators, satisfaction of internal and external customers, and follow-up on negotiations from telephone sales to handling of PQRS.\n \n \n\n**Responsibilities:** \n\n* Promptly answer incoming calls at a national level.\n* Respond to customer needs with clear and personalized information.\n* Execute customer activation campaigns and product promotions.\n* Manage order and delivery follow-up.\n* Handle PQRSF and route requests for appropriate responses.\n* Provide support in commercial tasks to advisors.\n\n\n**Technical Skills:** \n\nOffice software proficiency.\n \n \n\n**Professional Competencies:** \n\n* Assertive communication.\n* Customer orientation.\n* Persuasion.\n* Negotiation.\n\n\n**Salary:** $1,423,500 \\+ transportation allowance \\+ statutory benefits \\+ bonus.\n \n**Work Schedule:** Monday to Friday from 7:00 a.m. to 5:00 p.m., with two Saturdays off per month and the other two from 8:00 a.m. to 12:00 p.m.\n \n**Contract Type:** Indefinite term.\n \n**Work Location:** Itagüí.\n \n \n\n**Requirements:** \n\nTechnical training and one (1\\) year of experience in sales via call center\n \n \n\n**Offer Conditions:** \n\n**Monthly net salary:** 1423500","price":"COP 1,423,500/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761777955000","seoName":"advisor-call-center-362774-64","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city-itagui/cate-customer-service-call-center/advisor-call-center-362774-64-6422757824051312/","localIds":"2","cateId":null,"tid":null,"logParams":{"tid":"cb03716a-5b32-4e62-a05c-7e6a18df2307","sid":"5926fdac-a0c4-4b80-ad14-45fde4a69e00"},"attrParams":{"summary":null,"highLight":["Call center sales role","Experience in sales required","Competitive salary and benefits"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Itagüi,Antioquia","unit":null}]},"addDate":1761777955004,"categoryName":"Customer Service - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4070","location":"Domicilio, Laureles - Estadio, Laureles, Medellín, Antioquia, Colombia","infoId":"6422520763904312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Back Office Agent - B2 to C1 (On-site)","content":"**Join our team!**\n\nWe offer an exceptional work environment where we prioritize people over numbers. We are not a typical call center, BPO, or collections company. We also do not provide customer service, so you won't have to deal with upset customers all day.\n\nWe are looking for a responsible, organized, and detail-oriented professional to reconcile outstanding medical account balances in personal injury cases.\n\n**Main responsibilities:**\n\n* Review and reconcile balances between internal systems and external reports\n* Organize and upload documents (EOBs, settlement letters, etc.) to OneDrive\n* Communicate with legal firms for case tracking\n* Prepare reports and coordinate with internal departments\n* Identify and investigate discrepancies between expected and received payments\n* Maintain accurate and up-to-date records of all reconciled items\n* Ensure documents are correctly linked and referenced to corresponding cases or accounting entries\n* Maintain folder structure and naming conventions in OneDrive to ensure consistency and ease of access for third parties\n\n**Who are we looking for?**\n\n* Experience in medical billing, accounting reconciliation, or legal accounts\n* Proficiency in Excel and cloud-based tools (OneDrive)\n* Strong communication skills and attention to detail\n* Good oral and written communication skills\n* Minimum English level B2\\-C1\n* **On-site work**\n\n**Working hours:** Monday \\- Friday, 8:00AM to 5:00PM\n\n**Salary:** $ 3\\.122\\.704,52\n\nJob type: Full-time, Permanent","price":"COP 3,122,704/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761759434000","seoName":"agente-back-office-b2-a-c1-presencial","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city-itagui/cate-customer-service-call-center/agente-back-office-b2-a-c1-presencial-6422520763904312/","localIds":"2","cateId":null,"tid":null,"logParams":{"tid":"391291cb-f37d-496f-ae6a-42635581f2d0","sid":"5926fdac-a0c4-4b80-ad14-45fde4a69e00"},"attrParams":{"summary":null,"highLight":["Conciliate medical account balances","Organize and upload documents to OneDrive","Communicate with legal firms for case tracking"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Medellín,Antioquia","unit":null}]},"addDate":1761759434680,"categoryName":"Customer Service - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4070","location":"Domicilio, Laureles - Estadio, Laureles, Medellín, Antioquia, Colombia","infoId":"6422077510246612","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Transaction Validation Assistant","content":"**General Description and Responsibilities**\n\n\nWe are looking for a Transaction Validation Assistant who will be responsible for executing actions and different strategies aimed at blocking any fraudulent or suspicious operation that violates the rules stipulated by various regulatory bodies, thereby providing reasonable assurance regarding the organization's internal controls and its level of objective fulfillment.\n\n\nWe are a company focused on the fintech sector; every project we undertake is intended to improve our own platform, with the goal of delivering the best possible service to our customers. Currently, the entire team works remotely.\n\n\nWe operate across different industries and work with companies of all sizes. We are a young, enthusiastic, friendly team eager to grow together.\n\n**Knowledge / Skills:**\n\n* Office tools\n* Proficiency in Word, Excel, PowerPoint\n* Pivot tables\n\n**Education:** Technical or technological degree in administrative or legal fields\n\n**Experience:** Minimum of two years in customer service, call center, or auditing\n\n**Responsibilities:**\n\n* Respond promptly to support tickets from the transaction support department\n* Handle merchant chats regarding transactions, meeting service quality standards and providing clear and accurate information\n* Meet established timeframes for validating transactions, pending, accepted, or held\n* Address requests or requirements made by management or directorship teams\n* Ensure compliance with security standards defined in PCI and Sarlaft regulations\n* Comply with the rules defined in the internal work regulations\n* Notify merchants of any anomalies identified during the transaction validation process\n* Attend feedback and review meetings, contributing to continuous improvement\n* Use properly the assets, access rights, platforms, and other tools provided by the company for job performance\n* Guarantee compliance with stipulated timeframes for reversal requests\n* Record in Manage all actions taken on a transaction or merchant under validation\n* Ensure daily reports are sent, or as otherwise specified by management\n* Cancel withdrawals if transaction validation has not been completed\n* Verify that notification emails about transaction holds have been sent to the merchant\n* Confirm that held transactions do not exceed 48 hours\n* Check that ticket responses do not exceed 72 hours\n* Validate that inquiries to information bureaus and edata filters are being executed correctly\n* Cross-check documents submitted for required transaction validation\n\n**Salary:** $1,578,000 per month + $400,000 performance bonus\n\n**City: Medellín**\n\n**Benefits:**\n\n* Work mode: Hybrid (Medellín)\n* Additional vacation days.\n* Time off on special dates.\n* Excellent work environment and opportunities for personal and professional growth.\n* + Some benefits are subject to terms and conditions.","price":"COP 1,578,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761724805000","seoName":"transaction-validation-assistant","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city-itagui/cate-customer-service-call-center/transaction-validation-assistant-6422077510246612/","localIds":"2","cateId":null,"tid":null,"logParams":{"tid":"6aac7207-6800-4c8d-b065-40f78f024381","sid":"5926fdac-a0c4-4b80-ad14-45fde4a69e00"},"attrParams":{"summary":null,"highLight":["Validate transactions and block suspicious operations","Handle chats and support for merchants","Hybrid mode in Medellín"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Medellín,Antioquia","unit":null}]},"addDate":1761724805487,"categoryName":"Customer Service - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4070","location":"Domicilio, Laureles - Estadio, Laureles, Medellín, Antioquia, Colombia","infoId":"6421700851302712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Senior Engagement Manager , Professional Services","content":"**DESCRIPTION**\n---------------\n\n\nThe Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS\\-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer objectives. Applying AWS frameworks like Well\\-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade\\-off decisions considering performance, scalability, security, and business impact. \n\n \n\nPossessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain\\-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross\\-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation \n\n \n\nThe AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. \n\n \n\nKey job responsibilities \n\nAs an experienced technology program/project manager, you will be responsible for: \n\n* Leading and managing complex cloud migration and implementation projects\n* Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning\n* Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer objectives\n* Distilling customer needs into clear technical requirements and map them to business objectives\n* Decomposing complex technical problems into actionable, deliverable solutions\n* Contributing to technical documentation and define documentation standards\n\n \n\nAbout the team \n\nDiverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. \n\n \n\nWhy AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. \n\n \n\nInclusive Team Culture \\- Here at AWS, it’s in our nature to learn and be curious. Our employee\\-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. \n\n \n\nMentorship \\& Career Growth \\- We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge\\-sharing, mentorship and other career\\-advancing resources here to help you develop into a better\\-rounded professional. \n\n \n\nWork/Life Balance \\- We value work\\-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. \n\n \n\n**BASIC QUALIFICATIONS**\n------------------------\n\n* 5\\+ years of cloud based solution (AWS or equivalent), system, network and operating system experience\n* 5\\+ years of technical program management experience\n* Experience in a client facing consultative role working with large, complex enterprise customers\n* Bachelor's degree in engineering, computer science or equivalent\n* Speak, write, and read fluently in English\n\n**PREFERRED QUALIFICATIONS**\n----------------------------\n\n* Experience in leading large\\-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion\n* Project Management Professional (PMP) or equivalent certification\n* Knowledge of AWS or cloud technologies\n* Experience implementing AWS/cloud services\n* AWS experience preferred\n\n \n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\\-we\\-hire/accommodations for more information. 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As a key player in our growth strategy, you'll be responsible for promptly engaging with and qualifying new leads generated through our marketing efforts. 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We are the only 401(k) provider that allows people to invest directly into spot crypto and our growth reflects that.\n\n\nFounded by experts who transformed the 401(k) for Fortune 500 companies, we’re backed by prominent venture capital and financial technology veterans who share our vision of bringing institutional quality investments to everyday Americans.\n\n**Your Opportunity**\n\n\nGet in on the ground floor with a fast\\-growing, VC\\-backed tech company that’s redefining the 401(k) industry! ForUsAll is the only 401(k) provider that allows people to invest directly into spot crypto — and our growth reflects that.\n\n\nFounded by experts who transformed the 401(k) for Fortune 500 companies, we’re backed by top\\-tier venture capital and fintech veterans who share our vision of bringing institutional\\-quality investments and modern tools to everyday Americans.\n\n#### **Your Opportunity**\n\n\nAs we continue to scale our Participant Advisory Team, we’re seeking a highly organized, tech\\-savvy, and AI\\-curious individual to join us as a Participant Advisory Associate.\n\n\nThis role combines customer service excellence with AI\\-powered efficiency. You’ll be part of the front\\-line team supporting 401(k) participants — helping them understand, navigate, and make the most of their retirement benefits. You’ll also leverage AI tools to improve response quality, automate tasks, and identify insights that enhance the participant experience.\n\n\nThis is a fantastic opportunity to join a mission\\-driven fintech startup that’s revolutionizing retirement and financial wellness.\n\n**What You'll Do:**\n\n* Serve as a trusted guide for participants, providing clear, empathetic, and timely support in English via email, chat, and video.\n* Use AI tools to enhance customer engagement — from drafting communications to analyzing feedback and identifying common issues.\n* Continuously look for ways to automate, streamline, and scale participant interactions.\n* Collaborate with cross\\-functional teams (Product, Operations, Customer Success) to share participant insights and drive improvements.\n* Take initiative — move projects from idea to execution.\n* Maintain a positive and proactive attitude, contributing to a supportive and high\\-performing team culture.\n* Learn quickly and apply new AI workflows or tech tools to improve efficiency\n* Ability and desire to reinvent customer processes for greater scale and quality\n* Tenacious creativity \\- constantly scanning to identify and lead automation/scale initiatives\n* Show initiative \\- an idea is just a thought, an idea \\+ ownership \\+ execution \\= rapid career development\n* Maintain the same positive attitude on Mondays that you have on Fridays. Positivity is contagious!\n* Listen and learn from every other contributor and department \\- we are a series B startup, which means you will have huge visibility into the inner workings of ForUsAll.\n* Above all \\- harbor a desire to make a social impact \\- improving the lives of Americans from small business owners to struggling employees who simply want a more secure financial future for themselves and their families.\n\n#### **Who You Are**\n\n* Based in Medellin, Colombia and able to speak English (spoken and written) — this is essential.\n* Curious about artificial intelligence and excited to use it in your day\\-to\\-day work.\n* A strong communicator who can explain complex financial topics simply and clearly.\n* A self\\-starter who thrives in a fast\\-paced, collaborative, and evolving environment.\n* Passionate about helping people achieve financial security and making a social impact.\n* Flexible and eager to learn about 401(k)s and personal finance.\n\n#### **Qualifications**\n\n* Bachelor’s degree required.\n* 401(k) or finance experience is not required — we’ll teach you!\n* Prior experience in customer success, support, or service roles preferred.\n* Bilingual (English/Spanish)\n* Experience with CRM systems, chat platforms, or AI\\-assisted workflows (e.g., ChatGPT, automation tools) is a bonus.\n\n\nThis will be a hybrid role with 3 days in the office at our El Poblado Office.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761224353000","seoName":"participant-advisory-associate","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city-itagui/cate-customer-service-call-center/participant-advisory-associate-6415671729997012/","localIds":"2","cateId":null,"tid":null,"logParams":{"tid":"3065225f-836d-4bc5-bbeb-d14dcfe90866","sid":"5926fdac-a0c4-4b80-ad14-45fde4a69e00"},"attrParams":{"summary":null,"highLight":["Support 401(k) participants with AI tools","Collaborate with cross-functional teams","Hybrid role based in Medellin, Colombia"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Medellín,Antioquia","unit":null}]},"addDate":1761224353906,"categoryName":"Customer Service - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4070","location":"Domicilio, Laureles - Estadio, Laureles, Medellín, Antioquia, Colombia","infoId":"6415473882496212","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"GBS Intermed A/P Assoc - Asistente cuentas por pagar","content":"**Before you apply to a job, select your language preference from the options available at the top right of this page.**\n\n\nExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill \\+ passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.\n\n**Job Description:**\n\n**Job Summary:**\n\n\nThis position verifies expense advances, makes daily routine payments, audits supply requisitions, and codes invoices. He/She identifies areas of exception, researching causes for holds and delays and initiating solutions to resolve issues that delay and suspend processing of vendors’ invoices. This position performs other tasks as requested.\n\n**Responsibilities:**\n\n* Reviews and follows up on account statements and other discrepancies regarding invoices and payment of accounts.\n* Serves as a liaison between departments and vendors.\n* Responds to administrative problems and vendor inquiries.\n* Ensures accuracy of vendor records.\n* Sorts, files, and matches invoices to prepare for processing.\n* Examines, analyzes, verifies, and corrects accounting transactions.\n\n**Qualifications:**\n\n* Students in the final years, Technologist or Professional in Accounting, Finance or related careers.\n* Basic English (A2\\).\n* Proficient in Microsoft Office Word, PowerPoint, and Excel\n* Experience in accounting area in invoice registration, account statements, payment reconciliations.\n* Basic financial knowledge.\n\n**Other Details:**\n\n* Shift: Monday to Thursday 8:30am to 6:00pm and Friday 9:30am\\-6:00pm.\n* Grade: 007\\.\n* Modality: Hybrid (2 months at home and 2 months in the office).\n* Availability to work on holidays.\n* Application deadline: Oct 27, 2025\\.\n\n **Employee Type:**\n\n \n\nPermanent \n\nUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761208897000","seoName":"gbs-intermed-a-p-assoc-asistente-cuentas-por-pagar","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city-itagui/cate-customer-service-call-center/gbs-intermed-a-p-assoc-asistente-cuentas-por-pagar-6415473882496212/","localIds":"2","cateId":null,"tid":null,"logParams":{"tid":"f537bcd9-6462-4a95-9611-7b3717138c9e","sid":"5926fdac-a0c4-4b80-ad14-45fde4a69e00"},"attrParams":{"summary":null,"highLight":["Hybrid work schedule","Accounting and finance responsibilities","Permanent position with UPS"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Medellín,Antioquia","unit":null}]},"addDate":1761208897070,"categoryName":"Customer Service - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4070","location":"Domicilio, Laureles - Estadio, Laureles, Medellín, Antioquia, Colombia","infoId":"6415300525043412","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Bilingual Hotel Receptionist 303720.26667","content":"**Company Description:** \n\nThe Employment Service operated by Comfama is the platform that connects individuals with companies offering job opportunities and seeking to attract talent that contributes to their growth and consolidation. Job vacancies published by Comfama Employment Service correspond to employment opportunities offered by companies in various sectors, located in Medellín and Antioquia.\n \n \n\nIf you are interested in reviewing vacancies to connect professionally with Comfama, we recommend visiting our website www.comfama.com, option \"Work with Us\".\n \n \n\n**Job Functions:** \n\nJoin our team!\n \nWe are looking to connect with top talent for the position of bilingual hotel receptionist. This opportunity is aimed at individuals with at least twelve (12) months of experience in the hotel sector who wish to contribute to the company's growth by providing high-quality service to national and international guests.\n \n \n\n**Academic Requirements:** \n\nTechnical or technological degree in hospitality, tourism, or related fields.\n \n \n\n**Job Mission:** \n\nProvide support during the check-in and check-out processes at the hotel front desk, processing payments, ensuring high-quality service, and promptly responding to guest and visitor requests while complying with internal standards and policies.\n \n \n\n**Responsibilities:** \n\n* Perform front desk cashier duties during the night shift.\n* Carry out daily closures of the hotel system, payment terminals, and telephone system.\n* Verify rates and guarantees corresponding to each guest and booking channel.\n* Prepare nightly reports and shift incident reports.\n* Reconcile POS charges and cash register closures.\n\n\n**Knowledge:** \n\n* Familiarity with the Opera hotel system.\n* Conversational English at B2 level.\n\n\n**Professional Competencies:** \n\nTeamwork, assertive communication, analytical skills and self-management, responsibility, and customer service orientation.\n \n \n\n**Salary:** $2,086,500 + current legal benefits.\n \n**Contract Type:** Fixed-term contract.\n \n**Schedule:** Rotating shifts (morning, afternoon, night).\n \n**Work Location:** Medellín.\n \n \n\n**Requirements:** \n\nTwelve (12) months of experience as a receptionist or in similar roles within the hotel sector.\n \nTechnical or technological education in hospitality, tourism, or related fields.\n \nConversational English level B2 or higher.\n \n \n\n**Offer Conditions:** \n\n**Monthly Net Salary:** 2086500","price":"COP 2,086,500/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761195353000","seoName":"receptionist-bilingual-hotel-303720-26667","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city-itagui/cate-customer-service-call-center/receptionist-bilingual-hotel-303720-26667-6415300525043412/","localIds":"2","cateId":null,"tid":null,"logParams":{"tid":"77a3651d-6268-4ce4-ad6e-7469d94f8d50","sid":"5926fdac-a0c4-4b80-ad14-45fde4a69e00"},"attrParams":{"summary":null,"highLight":["Bilingual hotel receptionist role","12+ months hotel industry experience required","Competitive salary with legal benefits"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Medellín,Antioquia","unit":null}]},"addDate":1761195353519,"categoryName":"Customer Service - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4070","location":"Cl. 25 Sur #20110, Villa Novoa, Envigado, Antioquia, Colombia","infoId":"6415255379379312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Community Sales Manager","content":"**Community Sales Manager**\n\n\n**Envigado, Terracina Office**\n\n\n**Calle 36 Sur \\# 27 \\- 30** \n\n**Antioquia** \n\n**0000 Envigado** \n\n**ENVIGADO, Colombia**\n\n\n\nAt Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.\n\n \n\n\n**The opportunity**\n\n\n\nAs a Community Sales Manager, you’ll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. You’ll motivate your team to create a great working environment to ensure customer satisfaction and retention.\n\n \n\n\n**A typical day at Regus**\n\n\n\nYou start the day with an informal team talk over coffee, to plan the day and make sure everyone’s prepared.\n\n\n\nWith one eye always on reception, you see members turning up and also the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their WiFi connections and AV system for their presentation.\n\n\n\nLater you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the centre and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week.\n\n\n\nA large company is taking a whole floor of the centre and is moving in next week. You run through the move in detail with the reception team, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.\n\n\n\nAt lunchtime a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the centre, explaining all the benefits of Regus membership.\n\n\n\nLater in the afternoon you host a monthly operations meeting for Community Sales Managers from your local cluster of centres, along with the regional Operations Manager. After the meeting you do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home.\n\n \n\n\n**About you**\n\n\n\nWe’re looking for someone who has the experience and aptitude to manage a smooth running operation. You’ll need to be an accomplished multitasker, able to pre\\-empt issues before they become problems, and keep a team motivated and focused on service excellence. You also need to be:\n\n\n* A good communicator, used to dealing with customers – ideally in the hospitality or events industry\n* Confident, approachable and able to build strong relationships with customers\n* A great manager, who leads by example and knows how to motivate and inspire a team\n* Happy taking ownership of problems and finding ways to solve them\n* Positive, enthusiastic and able to adapt to fast\\-changing situations\n* Confident using MS Office and other basic IT packages\n\n\nIn addition, you will:\n\n\n* Manage the day to day running of the centre, focusing on exceptional customer service\n* Inspire your team of associates, developing their skills to get the best from each team member\n* Promote your centre to new customers and show them how flexible workspace could enhance their business\n* Generate leads by delivering engaging networking events within your community\n\n\n**What we offer**\n\n\n\nOn top of a competitive salary package you’ll enjoy:\n\n\n* A bright and inspiring work environment\n* Training and development opportunitie","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761191826000","seoName":"community-sales-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city-itagui/cate-customer-service-call-center/community-sales-manager-6415255379379312/","localIds":"93","cateId":null,"tid":null,"logParams":{"tid":"5e107084-4afb-4a84-b97f-4353ef365e33","sid":"5926fdac-a0c4-4b80-ad14-45fde4a69e00"},"attrParams":{"summary":null,"highLight":["Manage Regus center operations","Promote flexible workspace solutions","Host networking events for leads"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Envigado,Antioquia","unit":null}]},"addDate":1761191826514,"categoryName":"Customer Service - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4070","location":"Domicilio, Laureles - Estadio, Laureles, Medellín, Antioquia, Colombia","infoId":"6414843088627412","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Test Coordinator (Automation)","content":"**Your Challenge as a Test Automation Coordinator**\n\n\nAs a **Test Automation Coordinator**, you ensure the quality and reliability of software solutions used by government organizations in developing countries and islands like Curaçao, Bonaire, Suriname, and beyond. Your work directly supports tax authorities and citizens, contributing to the digital transformation of entire societies. You plan and execute structured testing processes, balancing thoroughness with project timelines and client needs. With a keen eye for detail and collaboration, you help deliver flexible, scalable solutions to over 20 governments, including the Dutch Caribbean, Suriname, Grenada, and Papua New Guinea. \n\n \n\n**Your responsibilities include:**\n\n* Performing detailed manual testing using ISTQB or TMAP methods to ensure software quality and reliability;\n* Leading and supporting a small team of 2 to 3 testers;\n* Coordinating test activities like risk analysis, planning, and reporting;\n* Advising project managers with clear, well\\-founded insights;\n* Taking ownership of the testing process and team development;\n* Collaborate with the international test team and share knowledge to continuously improve testing quality and achieve successful outcomes.\n\n\nIn short, your responsibilities include ensuring software quality through manual testing, leading a small test team, coordinating the testing process, and providing clear, well\\-founded advice.\n\n**Your Team**\n\n\nYou will be part of a collaborative, multidisciplinary product team focused on delivering value to our clients. Alongside that, you join our international **Test Team**, a group of 17 passionate professionals based in the Netherlands, Curaçao, Suriname, Colombia, Poland, and Canada. This team fosters continuous learning and shared standards that raise the quality of testing across Blyce.\n\n **We Offer an Attractive Benefits Package Including:**\n\n* A competitive salary.\n* An indefinite contract.\n* Enjoy 23 vacation days, with the possibility to buy or sell 8 additional days annually.\n* A variable gross compensation of an extra month's salary per year, paid monthly (Auxilio de alimentación).\n* A fixed gross expense allowance (Auxilio de movilización).\n* An annual variable reward based on company results.\n* Pre\\-paid health insurance (medicina pre\\-pagada).\n* A hybrid work model – 3 days from home, 2 days in the office (full\\-time basis). We are located at Wework, on Av. El Poblado.\n* A company laptop and all necessary IT resources.\n* A full\\-time position full of challenges. Prefer part\\-time? A good work\\-life balance is a priority for us, so let's discuss the possibilities.\n* All the space and flexibility to further develop your talent, in collaboration with our Talent Development Specialist.\n* The opportunity to connect with colleagues through our parties, dinners, and sports team activities.\n* A personal, cozy, and warm atmosphere within the Blyce family!\n\n **What You Bring**\n\n* HBO\\-level education or equivalent working/thinking ability;\n* **8\\+ years** of experience as a **Tester** and **3\\+ years** of experience in a **coordinating role**;\n* A lot of experience running manual tests;\n* An **ISTQB or TMAP certification** (Test Manager certification is a plus);\n* Strong communication skills in advanced **English**;\n* A drive for **high\\-quality outcomes** and continuous improvement;\n* A precise, detail\\-oriented approach to your work;\n* The ability to act decisively and with focus to achieve results;\n* A clear and professional way of communicating ideas and recommendations.\n\n**You Recognize Yourself in This**\n\n* You have a mindset focused on quality and continuous improvement;\n* You are results\\-oriented and lead by example;\n* You have an eye for detail and a structured way of working;\n* You take ownership and responsibility for your own work as well as the team’s;\n* You communicate clearly and confidently, and you’re able to present and defend your ideas effectively.\n\n**About Blyce**\n\n\nFor over **40 years**, Blyce has worked to digitize public services around the world. In more than **20 countries**, we help governments modernize systems for taxation, social security, permits, and licensing. Our work contributes to social impact and better public service delivery. With over **150 professionals** across Curaçao, the Netherlands, Colombia, and Bonaire, we are driven by a shared ambition to bring meaningful change through technology.\n\n**Ready to Make a Difference?**\n\n\nJoin us in transforming public services with cutting\\-edge solutions and a collaborative, purpose\\-driven team.\n\n\nReady to apply? Share your LinkedIn profile or contact details using the button below.\n\n\nHave questions about the role? Reach out to us at recruitment@blyce.com.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761159616000","seoName":"test-coordinator-automation","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city-itagui/cate-customer-service-call-center/test-coordinator-automation-6414843088627412/","localIds":"2","cateId":null,"tid":null,"logParams":{"tid":"95b5cb03-e002-4086-aa2a-09c7dd81497b","sid":"5926fdac-a0c4-4b80-ad14-45fde4a69e00"},"attrParams":{"summary":null,"highLight":["Ensure software quality for government clients","Lead small test team and coordinate testing processes","Hybrid work model with 3 days remote"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Medellín,Antioquia","unit":null}]},"addDate":1761159616298,"categoryName":"Customer Service - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4070","location":"Domicilio, Laureles - Estadio, Laureles, Medellín, Antioquia, Colombia","infoId":"6414620631142512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Bilingual Game Presenter with B2 English or Higher 1626422930.5","content":"**Company Description:** \n\nThe Employment Service operated by Comfama is the platform that connects individuals with companies offering job opportunities and seeking talent to contribute to their growth and consolidation. Job openings posted by Comfama Employment Service correspond to employment opportunities provided by companies in various sectors located in Medellín and Antioquia.\n \n \n\nIf you are interested in reviewing job vacancies to connect professionally with Comfama, we recommend visiting our website www.comfama.com, option \"Work with Us\".\n \n \n\n**Job Functions:** \n\nThe company is looking for personnel with a minimum of 6 months of experience to perform the role of bilingual game presenter.\n \n \n\n**Education Requirements:** High school graduate.\n \n \n\n**Specific Responsibilities:** \n\n* Conduct live games (such as roulette, blackjack, baccarat, among others) following established rules and ensuring transparency and smooth gameplay.\n* Maintain dynamic and professional communication with players via camera and chat, promoting a positive and interactive experience.\n* Ensure compliance with procedures and quality standards defined by the company and regulatory authorities.\n* Monitor real-time game progress, identifying and reporting any technical issues or irregularities to the support team.\n* Guarantee an exceptional live entertainment experience for players by presenting and managing casino games in a professional environment.\n\n\n**Knowledge Required:** \n\n* Proficiency with digital systems and live cameras.\n* Fluent communication in English (intermediate or advanced level, depending on market requirements).\n\n\n**Salary:** $1,500,000 + English proficiency bonus (depending on level) + performance-based bonuses + statutory benefits.\n \n**Schedule:** Rotating shifts: 2 days morning shift, 2 days afternoon shift, 2 days night shift, and 2 rest days.\n \n**Morning Shift:** 5:50 a.m. – 1:50 p.m.\n \n**Afternoon Shift:** 1:50 p.m. – 9:40 p.m.\n \n**Night Shift:** 9:40 p.m. – 5:50 a.m.\n \n**Contract Type:** Indefinite-term contract.\n \n**Work Location:** Medellín, El Poblado.\n \n \n\n**Requirements:** \n\nMinimum of 6 months of experience performing the role of bilingual game presenter.\n \n \n\n**Offer Conditions:** \n\n**Monthly Net Salary:** 1500000","price":"COP 1,500,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761142236000","seoName":"game-host-with-english-level-b2-or-above-16264229305","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city-itagui/cate-customer-service-call-center/game-host-with-english-level-b2-or-above-16264229305-6414620631142512/","localIds":"2","cateId":null,"tid":null,"logParams":{"tid":"0fcb088a-dcba-40b7-80ab-25141fe36ff5","sid":"5926fdac-a0c4-4b80-ad14-45fde4a69e00"},"attrParams":{"summary":null,"highLight":["Bilingual game presenter needed","Conduct live casino games","Competitive salary with bonuses"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Medellín,Antioquia","unit":null}]},"addDate":1761142236808,"categoryName":"Customer Service - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4070","location":"Domicilio, Laureles - Estadio, Laureles, Medellín, Antioquia, Colombia","infoId":"6414620476992312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Appian Functional QA","content":"**What are we looking for?**\n\n\n\nAppian Functional QA\n\n\n**Your main responsibilities will be:**\n\n\n\n1\\. Role \n\nAppian Functional QA\n\n \n\n2\\. Justification \n\nThe resource will be responsible for functionally validating processes developed in Appian, ensuring that automated workflows meet acceptance criteria, business rules, and navigation defined in user stories. This role is key to guaranteeing quality deliverables and timely detection of functional errors.\n\n \n\n\n3\\. Responsibilities \n\nReview user stories and acceptance criteria defined by functional analysts. \n\nDesign and execute manual functional test cases on Appian. \n\nValidate execution of flows, rules, forms, and approval routes. \n\nDocument findings, report defects, and follow up on their resolution. \n\nActively participate in agile ceremonies: refinement, demo, planning, retrospective. \n\nSupport evidence management for UAT validations and QA deliverables. \n\nEnsure traceability between requirements and tests.\n\n \n\n\n4\\. Required Skills \n\nFunctional knowledge of BPM platforms, preferably Appian. \n\nExperience in executing functional tests on business processes. \n\nAbility to design test cases based on user stories. \n\nProficiency with agile tools: Jira, Azure DevOps, TestRail (desirable). \n\nAbility to clearly communicate findings and propose improvements. \n\nDesirable: basic SQL knowledge for data validation.\n\n \n\n\n5\\. Requirements \n\nTechnical, technological, or professional degree in systems, quality, industrial engineering, or related fields. \n\n1 to 2 years of experience in functional or process testing. \n\nExperience with agile methodologies (Scrum/Kanban). \n\nDesirable prior experience in Appian projects or BPM tools. \n\n \n\n**Soft skills:** \n\nAssertive communication \n\nTeamwork \n\nPositive attitude and openness to receiving feedback\n\n \n\n*\\-In compliance with our data protection regulations, we inform you that the information you provide will be processed in accordance with the Privacy Notice available on our website, under the section: Privacy Notice for Personal Data Processing - Candidate\\-*\n\n\n \nAs a partner in IT consulting and software development, we specialize in the digital transformation of our clients in finance, insurance, and industry. Our 700 talents in Germany develop sustainable solutions using cutting-edge technologies.\n\n\n**What we offer**\n-----------------\n\n* **Work-life balance and flexibility:** Possibility of hybrid/remote work, flexible working hours, and shortened Fridays.\n* **Training and Development:** Personalized plans, training programs.\n* **Social Benefits:** Life insurance, remote work support.\n* **Flexible 'à la carte' Benefits:** Corporate allowance for food, transportation, health insurance, childcare, and training, tailored to your needs and combined with flexible compensation.\n* **Relocation Package (if applicable):** Financial support, advisory services, visa sponsorship.\n* **Employee Referral Program.**\n* **Wellness Program:** Nutrition, physical and mental health. Discounts with Wellhub. Free psychological support service.\n* **Life at GFT:** Smart offices, events, values awards, inspiring talks.\n* **International corporate culture.**","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761142224000","seoName":"qa-funcional-appian","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city-itagui/cate-customer-service-call-center/qa-funcional-appian-6414620476992312/","localIds":"2","cateId":null,"tid":null,"logParams":{"tid":"975d6d1b-1dc9-4398-b529-8fe1faaf6559","sid":"5926fdac-a0c4-4b80-ad14-45fde4a69e00"},"attrParams":{"summary":null,"highLight":["Validate Appian processes","Design and execute functional tests","Work within agile methodologies"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Medellín,Antioquia","unit":null}]},"addDate":1761142224764,"categoryName":"Customer Service - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4070","location":"Domicilio, Laureles - Estadio, Laureles, Medellín, Antioquia, Colombia","infoId":"6414619520819412","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Appointment Setter","content":"**Who Is Community Electricity:**\n\nCommunity Electricity is the fastest growing brand in the energy industry with a hyper\\-focus on transitioning the world to affordable energy. We are obsessed with providing a customer\\-centric experience, deleverying on what we promise, offering energy offerings to every type of customer, and looking for top\\-tier individuals.\n\nAt Community Electricity, you will be surrounded by a family of highly ambitious and motivated self\\-starters who are acutely focused on building a lucrative career for themselves in the energy sector. We are an incubator for your success and can help you achieve whatever your personal and income goals may be.\n\n**Appointment Setter / Outbound Caller Position**:\n\nWe are looking for a bright, courteous, skilled appointment setters to join our team! The purpose of this position is to schedule free energy consultations for prospective homeowners, renters, and business owners with a member of our sales team.\n\nThis is a full time / remote position. Hours are: 10am \\- 2pm and 4pm\\-8pm or later depending on how ambitious you are!\n\nWe are looking to fill this position as soon as possible, so please only inquire if you can start immediately.\n\n**Responsibilities:**\n\n* Use our CRM system to call, email, and text warm leads from our growing list of prospective homeowners to pre\\-qualify them for one of our energy programs, obtain a copy of their electric bill, and schedule them for a free consultation with one of our case managers.\n* Represent Community Electricity in an esteemed manner\n\n**Pay:**\n\n* Uncapped based performance model. You will have potential to earn base \\+ commissions for each client that you scheduled who enrolls in our programs. Earnings can range from $1,640 \\- $4,392 a month.\n* We have bonuses for achieving performance targets.\n* 30 day commission\\- based probationary period. After 30 days we offer (2\\) pay models, one being a bi\\-weekly base pay.\n\n**Who You Are:**\n\n* You are a motivated and ambitious person looking for a challenging and equally rewarding career.\n* You are ready to absorb information, learn, and execute.\n* You have excellent communication skills.\n* You are a quick learner.\n* You love talking to people.\n* You are not afraid to fail and have thick skin. (i.e. Hearing “no” 50 times before hearing 1 yes excites and motivates you to get better and achieve more.)\n* You are a self starter.\n* You're not looking for just a 9\\-to\\-5 job. You're looking for a merit\\-based platform where your opportunity for success, personal growth, and income is up to you.\n\n**Qualifications:**\n\n* Experience as either a Customer Service Rep or Sales at a minimum, Call Center / Appointment Setting experience is preferred.\n* Have worked remotely previously and have a quiet environment and dependable technology setup (Computer, Internet, Headset) to perform your work in.\n* A quick learner of technology and not afraid to use it.\n* Problem Solving \\- Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem\\-solving situations.\n* Adaptability \\- Adapt to changes in the work environment; manage competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.\n* Attendance/Punctuality \\- Is consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time.\n* Inspire the trust of others; work with integrity and ethically; uphold organizational values.\n* Displays willingness to make decisions; exhibits sound and accurate judgment; support and explain reasoning for decisions.\n* Demonstrates persistence and overcomes obstacles; measures self against standard of excellence.\n* Prioritize and plan work activities; use time efficiently; sets goals and objectives; organize or schedule other people and their tasks.\n* High school diploma\n* 18\\+\n\n**What We Expect IF You Are Accepted (30 Day Probationary Period**):\n\nWe expect total commitment and a high work ethic in order for you to be successful with us. When you start, we have a 30\\-Day Probationary Training Program that you will be taken through to prove out your capabilities and demonstrate our culture and management style to you. Everyone on the appointment setting team started in this role, and we know that individuals that give it their all at the beginning have a higher success rate which is why we put all our effort into your success at the start.\n\nWhen you start, we expect you to drop all other commitments for 30 days, fully buy\\-in, put 100% effort in every single day, and challenge yourself. If you feel you are ready to grow quickly, run fast, learn from our leadership, and give us your all; we are the right fit for each other. If you're looking for something easy that you just clock punch in\\-and\\-out; Community Electricity unfortunately is not for you.\n\n**Application Process:**\n\nInterested candidates we encourage you to apply. 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We’re looking for a **Senior Software Engineer with strong software development foundations and proven experience integrating AI into real\\-world products**.\n\n\nThis role is perfect for someone who has shipped production\\-grade software and already worked hands\\-on with AI frameworks, APIs, or data pipelines. You don’t need to be an AI researcher, but you should know how to **apply AI tools effectively** while maintaining high engineering standards.\n\n**Requirements**\n\n### **What you’ll do**\n\n* Design and build **end\\-to\\-end AI\\-powered features** that directly impact how people learn at Platzi.\n* Use **LLMs, agents, embeddings, RAG, and fine\\-tuning** not just as tools, but as core building blocks to deliver personalized, intelligent product experiences.\n* Work with multiple LLM providers: OpenAI, Anthropic, Gemini/Vertex AI, Mistral AI.\n* Integrate frameworks like LangChain, LlamaIndex, and similar tools into real data pipelines and products.\n* Process unstructured data (PDFs, images, videos) and extract meaningful information.\n* Build robust backend services with Python, FastAPI, and Django (bonus points if you also know TypeScript and have worked with Cloudflare Workers or Hono).\n* Stay up to date with the latest AI advancements and bring those improvements to our stack.\n* Read, understand, and apply insights from technical papers and research reports.\n* Collaborate across teams to deliver reliable, maintainable software that scales.\n\n### **Who you are**\n\n* **4\\+ years** of experience as a Software Engineer (backend or fullstack preferred).\n* Strong command of **Python** (FastAPI, Django) and/or **TypeScript** (Node.js, Cloudflare Workers).\n* Solid background in software design principles, clean code, and system architecture.\n* **Hands\\-on experience** integrating AI into products: LLM APIs, embeddings, retrieval\\-based architectures (RAG), or data pipelines.\n* Familiarity with frameworks such as LangChain, LlamaIndex, or HuggingFace.\n* Ability to work with unstructured data and transform it into usable product outputs.\n* Comfort with cloud environments and DevOps practices.\n* English level B2 or above — able to hold technical discussions.\n\n### **Nice to have**\n\n* Experience deploying and optimizing AI\\-powered features end to end.\n* Knowledge of model fine\\-tuning or open\\-source AI tools.\n* Contributions to open\\-source projects or AI/engineering communities.\n* Familiarity with distributed systems or real\\-time data processing.\n\n**Benefits**\n\n### **Hardware**\n\n\nWith Platzi's help, you will have 100% of the necessary work tools such as a laptop, smartphone, desk, ergonomic chair, monitor, and other accessories.\n\n### **Books**\n\n\nWe provide you with all the books you need to grow professionally on Kindle, and we give you the Kindle too .\n\n### **Maternity/Paternity Leave**\n\n\nAt Platzi, we believe in gender equity and the importance of parents in the upbringing and care of their children. We make this a reality for new mothers and fathers through extended maternity and paternity leave.\n\n### **Option Pool**\n\n\nAll members of the Platzi Team have the opportunity to own a part of Platzi and have company shares.\n\n### **Vacation**\n\n\nYou have 15 days of vacation per year regardless of the country you are in, starting from the moment you join the team.\n\n* **️ Online Therapy**\n\n\nWe care about your emotional health by covering the first four online therapy sessions with specialized companies.\n\n### **Team Syncs**\n\n\nAlthough we are in different parts of the world, Platzi teams meet in person during the year to exchange ideas, build, and strengthen bonds.\n\n### **️ Villa Platzi**\n\n\nEvery year, the entire team gathers somewhere in the world for a week to meet face\\-to\\-face, get to know each other, have interesting discussions, and plan ambitious projects.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761142103000","seoName":"senior-software-engineer","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city-itagui/cate-customer-service-call-center/senior-software-engineer-6414618930393912/","localIds":"2","cateId":null,"tid":null,"logParams":{"tid":"ee728bac-ebde-4a03-b9ab-90b9b5d7e0a1","sid":"5926fdac-a0c4-4b80-ad14-45fde4a69e00"},"attrParams":{"summary":null,"highLight":["Design AI-powered features","Work with LLM providers","Build backend services with Python"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Medellín,Antioquia","unit":null}]},"addDate":1761142103936,"categoryName":"Customer Service - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false}],"localIds":"2,178","pageTitle":"Customer Service - Call Center in Itagui","topCateCode":"jobs","catePath":"4000,4068,4070","cateName":"Jobs,Call Center & Customer Service,Customer Service - Call Center","breadCrumbSeo":{"type":"BreadcrumbList","itemListElement":[{"position":1,"name":"Home","item":"https://co.ok.com/en/city-itagui/","@type":"ListItem"},{"position":2,"name":"Jobs","item":"https://co.ok.com/en/city-itagui/cate-jobs/","@type":"ListItem"},{"position":3,"name":"Call Center & Customer Service","item":"https://co.ok.com/en/city-itagui/cate-call-center-customer-service/","@type":"ListItem"},{"position":4,"name":"Customer Service - Call Center","item":"http://co.ok.com/en/city-itagui/cate-customer-service-call-center/","@type":"ListItem"}],"@type":"BreadcrumbList","@context":"https://schema.org"},"cateCode":"customer-service-call-center","total":129,"sortList":[{"sortName":"Best Match","sortId":0},{"sortName":"Newest First","sortId":1}],"breadCrumb":[{"name":"Home","link":"https://co.ok.com/en/city-itagui/"},{"name":"Jobs","link":"https://co.ok.com/en/city-itagui/cate-jobs/"},{"name":"Call Center & Customer Service","link":"https://co.ok.com/en/city-itagui/cate-call-center-customer-service/"},{"name":"Customer Service - Call Center","link":null}],"tdk":{"type":"tdk","title":"190 Customer Service - Call Center in Antioquia lowest at $7000.0+ | ok.com","desc":"Find 190 Customer Service - Call Center for sale in Antioquia. 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