Smartchoice SAS is seeking a Customer Service Advisor to join our team in Chía. If you are a proactive individual with excellent communication skills and a passion for helping others, this is your opportunity. We are looking for a customer-oriented profile capable of addressing inquiries and providing efficient, friendly, and effective solutions to our customers. Responsibilities: Answer and manage customer inquiries via telephone calls, emails, and online chat. Provide quick and effective solutions to customer questions, complaints, or requests. Conduct follow-ups to ensure customer satisfaction. Resolve issues effectively while adhering to the company’s established quality standards. Meet performance objectives and goals related to customer service. Requirements: Previous experience in customer service or call center roles (preferred). Proficiency in technological tools (computer, CRM applications, etc.). Clear and effective verbal and written communication skills. Proactive attitude and problem-solving orientation. Ability to adapt to a fast-paced environment. We offer: Ongoing training. Opportunities for professional growth and development. A dynamic and friendly work environment. If you meet these qualifications, apply now! Please send your resume to desarrollo.humano@smartchoice.com and talento.humano@smartchoiceco.com We look forward to meeting you soon! Please note: Only candidates who meet the required experience and knowledge should apply. Thank you. Position type: Full-time