Operations Supervisor

Description

Summary: An Operations Supervisor oversees a department's activities, analyzes efficacy, and ensures smooth operations, leading employees and evaluating performance. Highlights: 1. Lead and supervise a team of employees 2. Evaluate employee performance and provide feedback to improve operations 3. Report on department metrics to leadership **Job Description** An Operations Supervisor oversees all activity of a specific department or area in a company. They observe and analyze overall efficacy of the department and ensure things are moving smoothly. **Skills and Qualifications** * Team leadership experience. * Client facing and onboarding background preferred. * Project Management preferred. * Interpersonal communication and problem\-solving skills. * Bachelors or Technical degree required. * C1 English level. * Excellent verbal and written communication skills in both Spanish and English. * Located in Medellín. **Job Responsibilities** * Leading and supervising a group of employees. * Evaluating the employees' performance and deliver feedback, positive or critical, to improve the operations flow. * Report on department's metrics to the CEO and other leaders. * Provide advanced customer support when needed. * Meet with the different teams in order to stay updated on all the operations.